Preview not working

Viewing 5 replies - 1 through 5 (of 5 total)
  • thethemefoundry

    (@thethemefoundry)

    7 years, 4 months ago

    Hey there, @kubi23 👋

    Oh no, that’s odd! Would you mind double-checking a few things to help us investigate?

    1. Is HappyForms and WordPress up to date?
    2. Does deactivating all your plugins help?
    3. In case you have access to server’s error logs, could you please double-check if there are any errors at all?
    4. If all of the above doesn’t seem to help, could you please re-save your Settings → Permalinks page?

    Let us know how you go! 🙂

    Thread Starter foobar2022

    (@kubi23)

    7 years, 4 months ago

    > Is HappyForms and WordPress up to date?

    Yes. WordPress 5.0.2 and HappyForms 1.6.16

    > Does deactivating all your plugins help?

    Always forgetting this no-brainer. Looks like it is an incompatibility with the Cache Plugin.

    thethemefoundry

    (@thethemefoundry)

    7 years, 4 months ago

    Nice catch, Sven!

    Out of curiosity, which plugin was it? We’d love to take a closer look.

    Thanks! Have a great weekend! 🙂

    Thread Starter foobar2022

    (@kubi23)

    7 years, 4 months ago

    It is WP Super Cache. Once deactivated, HappForms preview works fine. Didn’t find a workaround yet.

    Thanks and best,
    Sven

    thethemefoundry

    (@thethemefoundry)

    7 years, 4 months ago

    Thanks, Sven!

    We couldn’t replicate the problem using WP Super Cache plugin. We have a hunch it can be related to a specific configuration of caching. Anyways, we’ll keep an eye on that. Thanks for sharing your findings!

    Have a wonderful week 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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