Title: Preview broken ?
Last modified: March 12, 2022

---

# Preview broken ?

 *  Resolved [joegp](https://wordpress.org/support/users/joegp/)
 * (@joegp)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/preview-broken/)
 * Am i doing something wrong or is previewing a popup extremely broken ?
 * 1. i can’t preview a popup without hitting the update button (this is not how
   Preview works on Post or Pages, so it’s inconsistent)
    2. i can’t preview the
   popup without enabling it first. 3. even if I enable the popup, if i make any
   changes i have to hit the Update button again, which resets the popup to a disabled
   state….every…single…time. So after any change i make i have to first Update the
   popup and then Enable it, just to preview it.
 * Can it even get any worse ?
 * Also among the popup themes there is one that sounds exactly like what i need,
   the Content Only one, since i’m just using an image as the popup usually, all
   i need is the image, the overlay and a close button, but this theme has no close
   button.
    And even though it says it’s made for page builders (like Elementor)
   which my website has, i don’t see the usual Edit with Elementor button anywhere,
   so how am i supposed to even use page builders with it ?
 * Also 2:
    Why is the wording and explanation for Cookie Time so bad ? even your
   own documentation doesn’t clarify it. What does “valid for a term of 1 month”
   even mean ? all i care about is the frequency at which the popup is shown, which
   i usually want it to be once every day. So is Cookie Time actually Cookie Frequency?
   or does the popup show every day for 1 month and then it stops ? (an Auto Stop/
   Disable feature sure would be nice)
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpreview-broken%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Bel](https://wordpress.org/support/users/belimperial/)
 * (@belimperial)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/preview-broken/#post-15459248)
 * Hi [@joegp](https://wordpress.org/support/users/joegp/)
 * Thank you for reaching out.
 * We’re sorry about the preview issue in your site.
 * We think there’s a possible conflict with your theme or another plugin.
 * Can you try the following for us?
 * 1. Temporarily deactivate your third-party plugins, and switch the theme to WordPress
   Twenty Twenty-Two.
    2. Clear out any browser, WordPress, server, database, and
   CDN caches you have. 3. Retest using a private or incognito window with no active
   browser extensions.
 * Let us know how that goes.
 * **For Content Only**
    I replicate the issue where the close button is not visible
   in the frontend.
 * Could you edit the popup theme – Content Only and update the font color of the
   close button? Here’s how it will look:
 * [https://share.getcloudapp.com/5zuLDJx8](https://share.getcloudapp.com/5zuLDJx8)
 * **Cookie Time**
    The valid for a term of 1 month means that after the popup is
   closed, it will show the popup after 1 month.
 * You may use different cookie time. Those are:
    - seconds,
    - minute(s),
    - hour(s),
    - day(s),
    - month(s), and
    - year(s)
 * Here’s a sample using 24 hours:
 * [https://share.getcloudapp.com/NQuNdZRn](https://share.getcloudapp.com/NQuNdZRn)
 * We hope that helps. Please let us know if you have any questions.
 *  Thread Starter [joegp](https://wordpress.org/support/users/joegp/)
 * (@joegp)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/preview-broken/#post-15462250)
 * This preview issue with the Enable toggle flipping back to disable only happens
   if i enable it while editing the popup, if i first enable the popup (in the popup
   list) and then edit it, then it doesn’t change back to disable on it’s own.
    
   This has happened on multiple websites i manage for at least the past 6 months.
 * I don’t have time for testing right now, so i’m just gonna mark this as resolved
   for now.
 * **For Content Only**
    Yes, you are right, there was a very small black X on my
   dark image, i missed it somehow. Sorry for troubling you.
 * **Cookie Time**
    Yeah, i figured that out eventually, my problem lies with the
   wording, both in the plugin and the documentation, it’s simply not clear enough.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Preview broken ?’ is closed to new replies.

 * ![](https://ps.w.org/popup-maker/assets/icon-256x256.gif?rev=3097653)
 * [Popup Maker - Boost Sales, Conversions, Optins, Subscribers with the Ultimate WP Popup Builder](https://wordpress.org/plugins/popup-maker/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/popup-maker/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/popup-maker/)
 * [Active Topics](https://wordpress.org/support/plugin/popup-maker/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/popup-maker/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/popup-maker/reviews/)

## Tags

 * [preview](https://wordpress.org/support/topic-tag/preview/)

 * 2 replies
 * 2 participants
 * Last reply from: [joegp](https://wordpress.org/support/users/joegp/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/preview-broken/#post-15462250)
 * Status: resolved