Support » Plugin: Stop Spammers Spam Prevention » Prevents Purchase

  • Hi,
    I am using your plugin on a site where wp e-commerce and contact form 7 plugins are used. Buyers purchase using the above e-commerce plugin
    where payment is made through Paypal.

    I have received complaints for being obstructed to complete the transaction once they come back from Paypal after making the payment which prevents them from completing the transaction. I am sure they won’t be using any spam data when they are making payment.

    The email address domains used for these transactions are

    – live.com
    – gmx.de
    – interloom.org

    Thanks

    http://wordpress.org/extend/plugins/stop-spammer-registrations-plugin/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author kpgraham

    (@kpgraham)

    Disable the plugin to prevent lost sales and see if you can find an example in the log where the sale was rejected. I am white-listing paypal IP addresses so unless paypal changed their IPs then that should not be the problem.

    I need to know why it rejects the return from paypal.

    You could try disabling Speed, red herring, and a few other of the tests to see if it helps, but there is the danger that you lose a sale while you are experimenting and I don’t want that to happen.

    Keith

    Here I am pasting the data from log file. I have just placed * in place of the customer name for privacy purpose. Do let me know if this helped or not and what I need to do (without disabling) to avoid such problem in future.

    2013/03/31 19:06:46:76.95.38.12,*******@live.com,******,/contact-us/,Passed all

    2013/03/31 19:28:40:173.0.81.1,,,/index.php?wpsc_action=gateway_notification&gateway=wpsc_merchant_paypal_standard,White List PayPal

    Thanks

    Plugin Author kpgraham

    (@kpgraham)

    The ip addresses and emails passed. My plugin should not have rejected them.

    Status “Passed All” and “White List PayPal” so my plugin did not block them as far as I can tell. These return to wordpress without doing anything.

    There must be another issue here.

    Keith

Viewing 3 replies - 1 through 3 (of 3 total)
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