Stop Spammers Spam Prevention
Prevents Purchase (4 posts)

  1. webtechideas
    Posted 3 years ago #

    I am using your plugin on a site where wp e-commerce and contact form 7 plugins are used. Buyers purchase using the above e-commerce plugin
    where payment is made through Paypal.

    I have received complaints for being obstructed to complete the transaction once they come back from Paypal after making the payment which prevents them from completing the transaction. I am sure they won't be using any spam data when they are making payment.

    The email address domains used for these transactions are

    - live.com
    - gmx.de
    - interloom.org



  2. kpgraham
    Plugin Author

    Posted 3 years ago #

    Disable the plugin to prevent lost sales and see if you can find an example in the log where the sale was rejected. I am white-listing paypal IP addresses so unless paypal changed their IPs then that should not be the problem.

    I need to know why it rejects the return from paypal.

    You could try disabling Speed, red herring, and a few other of the tests to see if it helps, but there is the danger that you lose a sale while you are experimenting and I don't want that to happen.


  3. webtechideas
    Posted 3 years ago #

    Here I am pasting the data from log file. I have just placed * in place of the customer name for privacy purpose. Do let me know if this helped or not and what I need to do (without disabling) to avoid such problem in future.

    2013/03/31 19:06:46:,*******@live.com,******,/contact-us/,Passed all

    2013/03/31 19:28:40:,,,/index.php?wpsc_action=gateway_notification&gateway=wpsc_merchant_paypal_standard,White List PayPal


  4. kpgraham
    Plugin Author

    Posted 3 years ago #

    The ip addresses and emails passed. My plugin should not have rejected them.

    Status "Passed All" and "White List PayPal" so my plugin did not block them as far as I can tell. These return to wordpress without doing anything.

    There must be another issue here.


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