Prevent Jetpack from crashing site security

  • Resolved leipsyart

    (@leipsyart)


    3 years, 7 months ago

    Hi
    I’ve been using Wordfence for Site security but I’ll need to activate Jetpack to set up automated taxes with WooCommerce Services plugin for the WooCommerce on my site.

    However, would Jetpack crash with Wordfence and mess up the site security? Any suggestions that I could prevent any crash, bugs, and problems from happening on my site?

    THanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support fresatomica

    (@fresatomica)

    3 years, 7 months ago

    Hi there!

    Jetpack requires access to the XML RPC file to work correctly and security plugins can sometimes block that access.
    If you can share the URL to your site, we’ll have a look.

    Thread Starter leipsyart

    (@leipsyart)

    3 years, 7 months ago

    Hey there

    https://shop.leipsyart.com

    Thanks

    Plugin Support fresatomica

    (@fresatomica)

    3 years, 7 months ago

    Thanks for that. It’d definitely an issue with the XML RPC file on your site.
    This file is kind of like a communication gateway to your site. Jetpack, the WordPress Mobile Apps, and other plugins and services will use this file to communicate to your site. If this is blocked, you will have other issues pop-up down the road for the same reasons.

    If you are using any security plugins, please try connecting with those temporarily deactivated. If you don’t have any, or if that didn’t work, I would suggest contacting your hosting provider and asking them to unblock your site’s XML-RPC. The most popular hosting providers out there have managed to find other ways to protect their servers without having to hinder your site and your ability to use services with your WordPress.

    Thread Starter leipsyart

    (@leipsyart)

    3 years, 7 months ago

    Thanks for your prompt reply.

    I’ve already enabled the XML-RPC file on the site. However, I didn’t see the “complete setup” banner after setting up Jetpack. The reason for me to activate and connect Jetpack is I need to use Woocommerce Service.

    Does it related to the XML RPC file?

    Please advice!

    Thread Starter leipsyart

    (@leipsyart)

    3 years, 7 months ago

    I have checked with my web host that they didn’t block my site’s XML-RPC

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    3 years, 7 months ago

    At least according to tests from our end, Jetpack is working properly at https://shop.leipsyart.com now.

    Are you still having trouble with this?

    Thread Starter leipsyart

    (@leipsyart)

    3 years, 7 months ago

    Yes, I am still unable to use use Woocommerce Service

    Plugin Support fresatomica

    (@fresatomica)

    3 years, 7 months ago

    Can you try deleting Jetpack specifically from the Plugins section of your blog’s Dashboard? Here’s how to: https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    This will clear out Jetpack’s settings, and it should work properly after a reinstall.

    Thread Starter leipsyart

    (@leipsyart)

    3 years, 7 months ago

    I did it already but same problems. WHy?

    Plugin Support Fotis

    (@fstat)

    3 years, 7 months ago

    Hi there,

    When I run your site through the Jetpack debugger I still get an XMLRPC error. I saw earlier that you mentioned using the Wordfence plugin. Please make sure that Wordfence is properly configured to allow XMLRPC.

Viewing 10 replies - 1 through 10 (of 10 total)
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