Support » Plugin: LiteSpeed Cache » Prevent intrusive add in Dashboard

  • Resolved presscode

    (@saschinger)


    Hello,

    I have just realized that when visiting the WP-dashboard your plugin has published a very big notification. Since I’m hosting and managing many sites for my clients and myself using a few WP-sites, I find this more than intrusive. The worst is, that it’s showing up everywhere. As a paying client I expect your server and plugin to work in the background, with no distraction on the frontend, meaning everything that is visible to my clients who use the LiteSpeed plugin (which is all my clients).

    I really hate plugins who are begging for reviews. I’m a paying customer using your commercial 2CPU license. As a paying client I always give bad reviews in stead of the one being asked for to express my disregard. Today I will use this support-forum and wait for your reaction first.

    Please update your plugin and stop this useless advertisement, please. It’s more than annoying. It’s not even being agressively being prompted for writing a review. The stats about the pagespeed-score is simply incorrect and misleading. Very unprofessional, especially if my clients see this, do their own tests and then ask me if I try to bullsh*** them. So your add is even harming my business.

    Other than that, LiteSpeed Webserver is by far the best webserver, so you got me in a position that makes it very hard to switch, in case you keep on bringing up this add.

    Please stop these ads.

    Thank you,
    Sascha

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hello, Sascha.

    I appreciate that you took the time to write a forum post rather than a bad review. I’m sorry that you don’t like the informational banners, and I apologize for any inconvenience they may have caused. This style of banner is very common among popular plugins. Most of the feedback we’ve received has been positive so far, so hopefully you will get very little pushback from your own clients.

    That said, we’ve discussed it internally, and we will be happy to provide a mechanism for opting out of future non-critical banners in mass-enabled installations in the next version of the plugin. (If you are in a rush to keep the banner from displaying right now, please create a ticket through our client area or by sending email to support@litespeedtech.com. We can discuss the options.)

    Please tell me more about the PageSpeed score issue. Are you getting different results than we are displaying? Here’s how our results are calculated:

    Page Load Time: our closest cloud server to your site visits the following 2 pages and clocks the load time for each
    1. Before – site_url?LSCWP_CTRL=before_cache (an uncached page)
    2. After – site_url (the same page cached)

    PageSpeed Score: we send requests to the Google Page Score API using:
    1. Before – site_url?LSCWP_CTRL=before_optm (an unoptimized page)
    2. After – site_url (the same page optimized)

    That is it. Believe me, we are not trying to inflate any numbers or be dishonest in any way.

    Thank you for your honest feedback.

    @lclarke – I’d like to also remove these massive banners. Is the settings you mentioned regarding “opting out of future non-critical banners” ready? How can this be done.

    Thanks in advance.

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    No, I’m afraid the functionality is not yet available. We will update here when it is.

    Hello, thank you for your reply and sorry for my late answer.

    Right now I’m not in a hurry, because I have already calmed down most of my angry clients. Such an unnessecary overhead this has caused to me 🙁

    I still want these banners to never ever appear again, because whenever I’m onboarding new clients, they feel potentially annoyed by any kind of advertisement in “their” dashboard. The dashboard is very much considered as a “private” space and plugin-vendors who don’t respect this should be aware of this, from my point of view.

    Did your team update the plugin accordingly yet?
    Are add-banners for new sites disabled by default?

    Notifications such as “Purged cache successfull” etc. are ok for us of course.

    I don’t agree that anyone should opt-out from these banner to be displayed. It should be the other way around, because with your promotional-banners you are intruding the clients dashboard without asking.

    My clients should have the choice if they will see third-party banners in their dashboards without being forced to decide! Just let them opt-in and stop throwing your banner into their faces and tell them “Hey, nice stats, isn’t it? Oops, you’re not interested? You don’t even like them? SORRY, but your fault that you have installed me, hahaha! Just opt-out here: [link] and we will return to just do what you have installed me for”!!! At least this is what your previously mentioned idea to provide an “opt-out” would look like in my worst dreams 😉

    Imagine every plugin-vendor would push promo-banners to wp-dashboards by default??? Really, just imagine …

    This is the solution I much prefer: I would rather tell my clients on our tutorial-pages about how to access statistics that were aggregated by your plugin.

    Another solution: Stop the promo-banner from showing up in the dashboard, but display it on the plugin-page at https://domainname.tld/wp-admin/admin.php?page=lscache-settings

    By the way, even for us as the hosting provider: these banners are disrupting our branding efforts on one of our brands, where we’re providing WP as a Saas-Website-Builder with a customised dashboard with our own branding. I hope you know what I mean.

    I cannot strech out enough about how important it is to respect our clients claim for privacy, at least in the EU. I hope you understand.

    Thank you and have a lovely day,
    Sascha

    • This reply was modified 1 year, 5 months ago by presscode.
    • This reply was modified 1 year, 5 months ago by presscode.
    • This reply was modified 1 year, 5 months ago by presscode.
    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hi, Sascha

    We appreciate your long, thought-out posts on this matter. We are considering some options based on your feedback, but they will have to wait for the next major release (v3.0). We are currently on v2.9.1, so it shouldn’t be too long 🙂

    By the way, if you (or anyone else reading this) would like to join our Slack community to chat about this type of issue, you are welcome! Just create an account, and then visit the #wpcache channel.

    [Edited to add: I’m sorry to hear you’ve had some pushback from your customers. Honestly, the thought of one’s WP dashboard being a “private space” is not something that has occurred to us before! Thank you for bringing this cultural difference to our attention.]

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Greetings to all following this thread!

    We have released a new version of the plugin that allows you to suppress such non-critical banners in the future.

    Please see this wiki for instructions.

    Thank you!

    Thank you Lisa!

    I really appreciate that you and your team were taking immediate action on this issue and provided a solution very quickly. Great customer service 🙂

    Thank you and kind regards,
    Sascha

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Our pleasure 🙂

    Happy caching!

    franktrog

    (@franktrog)

    Was it ever addressed why the banners displayed false statistics? Though, reading your comment on how the page speed statistics are generated it is clear that your not using the PageSpeed Insights tool to generate them, which is what most people will be ranking against and trying to optimize.

    • This reply was modified 1 year ago by franktrog.
    Plugin Support LiteSpeed Lisa

    (@lclarke)

    Hi, @franktrog

    We do use the Google PageSpeed Insights API to generate the statistics. I assure you they are not “false” nor are we manipulating the results in any way.

Viewing 10 replies - 1 through 10 (of 10 total)
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