Pretty Good functionality but styling help is non-existant

I would love to say this plugin is awesome. I really would. It has some great functionality out of the box. I need to drop it a star and a half because it overlooks a few fundamental priorities that would be easy to fix but they don’s seem to want to bother with. First, their is no way to alter the html template of the outputted form, or give you a way to segment it into sections. This creates a huge drag trying to style a single flowing list of elements <ul><li></li></ul>. This would be easy to solve and there are several requests for styling help. Second, the pro support is not very good. I was not able to find a way to contact them on my account page so came and left a review instead.