Support » Plugin: Order Export & Order Import for WooCommerce » Press “Export Order” button, dashboard is reloaded without exporting.

  • Resolved xikitstore


    When I press the “Export Order” button, the WordPress dashboard is reloaded without exporting.
    Your other plug-in “Product Import Export for WooCommerc” was similar.
    The list below is my WordPress and WooCommerce environment.

    Server Linux 4.4.0-148-generic x86_64
    Web server Apache
    PHP version 7.2.17 (64bit)
    PHP Max Memory 1024M
    WordPress Max Memory 1024M
    WordPress 4.9.10

    Site Network Plugins

    Akismet Anti-Spam 4.1.2
    BackWPup 3.6.9
    Jetpack by 6.6.1
    Mailchimp for WordPress 4.5.2
    Really Simple SSL 3.1.5
    Redirection 4.3.1
    Server IP & Memory Usage Display 2.1.0
    Theme Editor 2.1
    TranslatePress – Multilingual 1.4.9
    WP Health (Formerly My WP Health Check) 1.8.5
    WP Multibyte Patch 2.8.2
    WP Rollback 1.6
    WP-Optimize 2.3.4


    Advanced Custom Fields 5.8.1
    Advanced Custom Fields: Table Field 1.2.5
    Health Check & Troubleshooting 1.3.2
    Order / Coupon / Subscription Export Import Plugin for WooCommerce (BASIC) 1.4.7
    Product CSV Import Export (BASIC) 1.6.1
    Woocomerce Brands lite 2.0
    WooCommerce 3.6.4
    WooCommerce Checkout Manager 4.3
    WooCommerce For Japan 1.2.27
    WooCommerce Sequential Order Numbers 1.8.3
    WooCommerce Weight Based Shipping 5.2.6
    YITH WooCommerce Custom Order Status 1.1.5

    Please help me. We are waiting for the reply.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author webtoffee


    Hi @xikitstore,

    The issue you are facing is because the user with which you have logged in is not having the permissions. By default, only the administrator and the shop manager has the permissions to export/import using the plugin.

    Kindly make sure that the user is either an administrator or shop manager. We can also provide a custom code snippet to grant export/import permission to the current user. You may please copy the below code snippet to your active theme’s functions.php to grant export/import permission for both Order import-export and Product import export plugin. Please make sure to replace the user role ‘admin’ in the snippet with your required one.

    add_filter('hf_user_permission_roles', 'add_additional_user_role',10,1);
    function add_additional_user_role($wf_roles)
     array_push($wf_roles, 'admin'); 
    return $wf_roles; 

    Thank you for the advice.
    When I changed my role to Admin, it worked. It was simple.
    Thank you for the useful plugin.

    Please tell me one more thing. Is there a way to import / export to meta (custom field)?

    Plugin Author webtoffee


    Hi @xikitstore,

    If you are satisfied with our product, kindly spare a moment to leave us a review.

    Import/Export of order metadata is one of our premium version features. You may have a look at the premium version of the plugin here.

    Thank you for answering. We will also consider the premium version.

Viewing 4 replies - 1 through 4 (of 4 total)
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