Preset Custom fields when opening a new ticket

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author julien731

    (@julien731)

    8 years, 6 months ago

    For all fields, including custom fields, you need to pass a URL variable where the key is the field ID (as declared in your custom fields, first parameter of wpas_add_custom_field()) prefixed with wpas_.

    For instance, if you have a custom field declared as follows:

    wpas_add_custom_field( 'my_field', $args );

    You can pre-populate it by browsing http://yoursite.com/submit-ticket/?wpas_my_field=value

    Thread Starter Gaia Clary

    (@gaia-clary)

    8 years, 6 months ago

    Thanks for the tip. This worked like a charm 🙂

    one question: Is there an integration documentation available for this sort of questions?

    Plugin Author julien731

    (@julien731)

    8 years, 5 months ago

    The best we have at this point is https://getawesomesupport.com/documentation/awesome-support/custom-fields/

    I know it’s lacking (there is nothing about pre-populating fields). We need to work on the docs for sure.

    anonymized-11892634

    (@anonymized-11892634)

    8 years, 3 months ago

    Hi Julien, I have been looking all over to find info on pre-populating via URL! Happy to finally find this thread 🙂

Viewing 4 replies - 1 through 4 (of 4 total)
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