Support » Plugin: WPtouch Mobile Plugin » Presents wrong format to browsers

  • I initially liked the product, simple, works does what we need. Then I began noticing that wasn’t getting the mobile version on my cell phone. It seemed to intermittently not be able to figure out what kind of browser was on the other end. Last straw is WPTouch began serving mobile format to PC browsers for no reason I can discern, just started doing it.

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  • Plugin Contributor Duane Storey

    (@duanestorey)

    Sorry you had problems with WPtouch, but what you describe is almost always because a cache plugin was enabled but not configured for use with WPtouch. In that scenario the cache plugin sometimes caches a desktop page (when a desktop person views the website), and sometimes a mobile page (when a mobile user views the page). The end result is that you get the wrong format periodically as you described.

    The solution to this is to configure the cache plugin so that it works with WPtouch.

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