Title: presale topic
Last modified: September 17, 2026

---

# presale topic

 *  Resolved [LinMcHugh](https://wordpress.org/support/users/linmchugh/)
 * (@linmchugh)
 * [3 weeks ago](https://wordpress.org/support/topic/presale-topic/)
 * Do you have to have the weight of each product and the dimensions?? Does this
   ship UPS to Canada? Question my client had was sometimes they have two packages
   a customer will order and it will end up in 2 packages? So they don’t have the
   dimensions of that package. Or do we just concentrate on the dimensions of each
   product? They have their UPS account number, User name: password, and they have
   never had an access code, so how is this set up.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpresale-topic%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [amsky](https://wordpress.org/support/users/amsky/)
 * (@amsky)
 * [2 weeks, 6 days ago](https://wordpress.org/support/topic/presale-topic/#post-19023280)
 * Hi!
 * Yes, the product data should be configured as accurately as possible.
 * UPS Live Rates can show services only when UPS makes them available for the sender’s
   and recipient’s addresses, as well as the order weight and other shipment details.
   You should create a shipping zone that includes Canada and test the available
   UPS services for a Canadian address.
 * The UPS account must be registered in the same country as the store. The plugin
   will display only services available for the selected origin and destination.
   Therefore, the exact Canadian services depend on the store’s origin, the UPS 
   account, and the destination address.
    - **Weight:** The plugin uses the total weight of the products to request UPS
      rates. If a product has no weight, the configured default weight can be used
      instead. Missing or incorrect weight may cause services not to appear.
    - **Product dimensions:** These are important when using advanced packing options,
      especially **Pack items separately** or **Pack into custom boxes**.
    - **Package dimensions:** You do not need to know the exact dimensions of every
      possible combined shipment in advance. You can configure the actual boxes 
      used by the store under **Pack into custom boxes**. The plugin can then match
      the products to the available boxes and calculate whether one or multiple 
      packages are required.
 * The available packing methods are:
    1. **Pack into one box by weight** – all products are treated as one package.
    2. **Pack items separately** – each product is treated as a separate package.
    3. **Pack into custom boxes** – you define the boxes used by the store, including
       their dimensions, maximum weight, box weight, and padding.
 * If the order cannot fit into one box, the packing algorithm can create multiple
   packages. For example, it may calculate two packages when the products cannot
   fit together in one configured box. The result depends on the product dimensions
   and the boxes configured in the plugin.
 * Please see the [UPS Live Rates shipping method configuration](https://octolize.com/docs/article/ups-ups-live-rates-shipping-method-configuration/).
 * **About UPS Access Points**:
 * In the UPS Live Rates method settings, you can choose:
    - Disable Access Points
    - All services and Access Points
    - Only Access Points
    - Access Points and Flat Rate
 * The list of available collection points depends on the selected destination and
   the UPS API response. More information is available in the [Access Points section of the UPS configuration guide](https://octolize.com/docs/article/ups-ups-live-rates-shipping-method-configuration/).
   UPS credentials and the missing Access Key. An **Access Key is not required**
   when using the recommended **REST API with Client Credentials** connection.
 * UPS Live Rates only calculates and displays shipping rates. It does not create
   shipments or print labels. Labels require the separate [UPS Shipping Labels and Tracking plugin](https://octolize.com/product/ups-labels-and-tracking-woocommerce/).
 *  Plugin Support [amsky](https://wordpress.org/support/users/amsky/)
 * (@amsky)
 * [1 week ago](https://wordpress.org/support/topic/presale-topic/#post-19033781)
 * Due to the lack of a response, I’ll be closing this thread.

Viewing 2 replies - 1 through 2 (of 2 total)

You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpresale-topic%2F%3Foutput_format%3Dmd&locale=en_US)
to reply to this topic.

 * ![](https://ps.w.org/flexible-shipping-ups/assets/icon.svg?rev=2738069)
 * [Shipping Live Rates and Access Points for UPS for WooCommerce](https://wordpress.org/plugins/flexible-shipping-ups/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/flexible-shipping-ups/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/flexible-shipping-ups/)
 * [Active Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/flexible-shipping-ups/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/flexible-shipping-ups/reviews/)

 * 2 replies
 * 2 participants
 * Last reply from: [amsky](https://wordpress.org/support/users/amsky/)
 * Last activity: [1 week ago](https://wordpress.org/support/topic/presale-topic/#post-19033781)
 * Status: resolved