Title: Prepurchase question/problem
Last modified: August 30, 2016

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# Prepurchase question/problem

 *  Resolved [Gunivortus](https://wordpress.org/support/users/gunivortus/)
 * (@gunivortus)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/prepurchase-questionproblem/)
 * Running WP/Woocommerce in a multilingual/multisite envirroment using the Multilingual
   Press plugin…..
 * The evaluation of the free version of WP Live Chat Support does not really work
   reliable here.
    At home we’ve several computers in a LAN and at none of them 
   the chat plugin calls a reaction in the backend of the central pc (my work computer).
   At the other computers after filling out at the front end the name and emailaddress,
   it states that it will be searched for an agent. But at the backend of my work
   computer there are no chat requests visible and no audio signal sounds. Only 
   from a WLAN based tablet it works but from a WLAN based notbook again it didn’t.
   We can’t find out what is the cause, but evaluating the reliability is not really
   probable. A good solving suggestion would be welcome.
 * [https://wordpress.org/plugins/wp-live-chat-support/](https://wordpress.org/plugins/wp-live-chat-support/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/prepurchase-questionproblem/#post-6821113)
 * Hi there.
 * Would it be possible for you to send me a link to your site so I can look itno
   this for you?
 * What browser are you using on your site? And what version of the plugin have 
   you currently got installed?
 *  Thread Starter [Gunivortus](https://wordpress.org/support/users/gunivortus/)
 * (@gunivortus)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/prepurchase-questionproblem/#post-6821120)
 * [THIS](http://www.hg-shop.eu) is my site.
 * My browsers: both the current versions of Firefox and Edge.
 * Plugin version 5.0.11
 *  Thread Starter [Gunivortus](https://wordpress.org/support/users/gunivortus/)
 * (@gunivortus)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/prepurchase-questionproblem/#post-6821224)
 * forget it. This takes far too long.
    Waiting for days for help at a pre-purchase
   problem did not encourage me to buy this plugin. Thast is not the kind of support
   I’d espected. So, deleted the plugin from my site and bought another one … its
   support answers questions within hours. Case closed.
 *  Plugin Author [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * (@wp-livechat)
 * [10 years, 5 months ago](https://wordpress.org/support/topic/prepurchase-questionproblem/#post-6821240)
 * Hi there.
 * I sincerely apologize for the delay in response. We’ve been running quite thin
   on capacity due to the festive holidays coming up.
 * If you’d still be interested in giving the plugin a try again, please get in 
   touch with me via our contact page.
 * My apologies for any inconvenience caused.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Prepurchase question/problem’ is closed to new replies.

 * ![](https://ps.w.org/wp-live-chat-support/assets/icon-256x256.png?rev=2405258)
 * [3CX Free Live Chat, Calls & Messaging](https://wordpress.org/plugins/wp-live-chat-support/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-live-chat-support/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-live-chat-support/)
 * [Active Topics](https://wordpress.org/support/plugin/wp-live-chat-support/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/wp-live-chat-support/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/wp-live-chat-support/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [WP-LiveChat](https://wordpress.org/support/users/wp-livechat/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/prepurchase-questionproblem/#post-6821240)
 * Status: resolved