Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @frkn64,

    Thanks for contacting Leap13 support!

    I’ve checked your page and I can see there’s JS console error coming from Autoptimize plugin. So could you please deactivate it and check if the issue still so we can make sure what exactly is causing the issue?

    I suspect the issue is caused by the lazyload option in Autoptimize plugin.

    Here’s a screenshot for more clarification.

    Regards

    Thread Starter Furkan Ağlar

    (@frkn64)

    Yes, you’re right! It seems that this issue was caused by the Autoptimize plugin.

    I added the “premium-video-box-image-container” class to the Lazy-load exclusions option of the Autoptimize plugin and the problem is solved.

    Thanks for your support!

    Plugin Author Leap13

    (@leap13)

    Great, I’m so glad that everything is working just fine with you now 😄

    If you still need any further assistance, please let me know.

    Furkan, we would be grateful It would be great if you could please do us a BIG favor by rating Premium Addons for Elementor on our WordPress page.

    Have a great day!

    @leap13 I can’t see my request anymore, but I still have the problem with the video thumbnail and I don’t use the plugin autoptimize.

    my website : https://unifiedacupuncturetheory.com/members-area-videos/

    Can you please help me?

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Premium Video Box doesn’t show thumbnail’ is closed to new replies.