Premium Support Not replying

Hello wcfm team I’m your premium customer but still I’m not getting any replies on my tickets. This never happened before, your guys always used to reply quick than what’s the matter now. I need reply to those tickets asap, it’s an urgent query.
If you guys are not providing proper support than what’s the point of being premium customers?

The ticket IDs are: #401407 & #395330

For ticket ID: #395330 it’s been more than a weak there’s no reply.

See my only request is kindly always reply asap to your customers.