Support » Plugin: Yoast SEO » Premium Support is NON-RESPONSIVE. Do not buy Premium.

  • I paid the premium fee so that I could get help with overriding images and information on social sharing. No matter what I did, the basic Yoast SEO functionality wasn’t working, the share kept defaulting to the fallback image (but was working with Ultimate SEO, so I know it was a Yoast problem.) I’ve been a loyal Yoast plugin user so wanted to figure out how to make it work with them (also, I don’t like how Ultimate SEO handles canonical urls). I knuckled down, bought the premium version so I could get premium support. They initially responded, asking for an admin account. I sent it. And now, 24 hours and several follow up emails from me, I’ve heard nothing. They’ve completely ignored me. The primary point of my site is to be shared on social media and it’s not working. Also, I’m down $69 and Yoast has no interest in helping me, and it’s about to be closing time in the Netherlands so another day is going to go by with no response. DO NOT buy the Premium Version.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Taco Verdonschot

    (@tacoverdo)

    Hi Comalloy,

    I’ll be brutally honest with you.

    A day to investigate a complex problem isn’t much. A day to answer a simple question is too much. Unfortunately, your review does not give any information that allows me to find your conversation with our support team.
    Can you please reply to the conversation you’ve had with a link to this thread? Please feel free to drop my name in there as well. I’ll personally make sure your email is handled in a good way.

    Thanks for your cooperation,
    Taco

    Hi @comalloy,

    Were you able to contact us and get your issue resolved? Do you still use our plugin? If not, we’ve made a ton of changes to Yoast SEO and would like to invite you to give the plugin a new try.

    If you want to learn more about the plugin before installing it, we feel our knowledge base is the best place to start.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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