I have two tickets that have been sitting for 4 weeks each with no replies to them. Premium support is non-existent.
I shelled out $59 to buy premium/pro specifically because I wanted some help and was willing to PAY FOR IT. My tickets are two weeks old. Fabian? Yoo hoo?
My next step is to attempt a chargeback on my credit card. That won’t solve my issue of a broken plugin but at least I’m not out money.
The point of paid support is to get help. I am very disappointed about all of this.
Good luck… My tickets in the premium support area are now over 2 months old with not a single response.
Hate to have to move to something else after putting so much time into creating my website already with this plugin.
I know. I just gave up on it and found another solution that didn’t cost me sixty dollars. It irritates me because it WAS such a good plugin, but something happened during the last several WP updates and the developer has just run away. Believe me, I am a web developer with a big mouth and I learned in my own business that the pans of one or two unhappy customers outlives the praise of the satisfied ones. And in this case, I think it’s pretty ugly of them to just ignore people. Maybe someone will FORK the plugin and get it working again.
If it helps you any, I am using a combination of these plugins:
1. List Subpages
https://wordpress.org/plugins/list-sub-pages/
2. https://wordpress.org/plugins/simply-attached/
It’s not as elegant as WPFB because you cannot assign categories, and I have page hierarchies that I have to keep. But it’s working here:
http://www.idylwood.org/online-documents
It’s better than nothing and heh, it WORKS!
I also have tickets weeks old now, nothing
