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[resolved] (premium) Sites hosed after update 2.12.0 (13 posts)

  1. magdor
    Member
    Posted 2 years ago #

    All the sites on which I have the premium installed were hosed after the upgrade to 2.12.0 of the free plugin.

    Both, backend (admin) and frontend were not accessible. This is the error shown:

    Fatal error: Undefined class constant 'pt' in /<site-path>/wp-content/plugins/testimonials-widget-premium/testimonials-widget-premium.php on line 799

    Used FTP to remove the premium plugin, everything is up again, except for one site. With the premium installed on that site I get a memory error:

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 523800 bytes) in /<site-path>/wp-content/plugins/testimonials-widget/lib/class-settings-testimonials-widget.php on line 491

    http://wordpress.org/extend/plugins/testimonials-widget/

    [ Moderator note: Please contact the developer directly for support of the commercial product. http://aihr.us/your-account/ ]

  2. For the memory issue give this link a read.

    http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    If you can increase the amount of memory available to PHP then that should at least get you past the memory exhausted error.

  3. Michael Cannon
    Member
    Plugin Author

    Posted 2 years ago #

    Please make sure free and premium version were updated to latest, 2.12.0 and 1.12.0.

    You might need to deactivate both and then update to ensure they're correct.

  4. magdor
    Member
    Posted 2 years ago #

    The update notification on the premium, 1.12.0 has not been seen by WP-install yet. Has it been sent upstream already?

    Disabling, i.e. removing the directories of both plugins on the site that had the memory issue brought the site back to life. All sites are running on the same setup, so the memory issue is very strange.

  5. Michael Cannon
    Member
    Plugin Author

    Posted 2 years ago #

    From premium FAQ.

    21. How do you update Testimonials Widget Premium?

    You can update Testimonials Widget Premium via WP Admin > Dashboard > Updates, click Check Again, and then select and make updates.

  6. magdor
    Member
    Posted 2 years ago #

    Well, that is exactly what I had done and have done and been doing but still no word on 1.12.0...

    I can imagine it needs to percolate through on the internet before it starts showing up on my radar.

  7. Michael Cannon
    Member
    Plugin Author

    Posted 2 years ago #

    That's very annoying…

    Please send a note to http://aihr.us/contact-aihrus/ for getting latest TW* packages.

    Michael

  8. magdor
    Member
    Posted 2 years ago #

    Done. Thank you.

  9. magdor
    Member
    Posted 2 years ago #

    Thanks for the direct transfer. With 1.12.0 premium installed all is well now on all sites except one. This is the site which gives the memory error as soon as the free TW is activated.

    Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 523800 bytes) in /<site-path>/wp-content/plugins/testimonials-widget/lib/class-settings-testimonials-widget.php on line 491

  10. Michael Cannon
    Member
    Plugin Author

    Posted 2 years ago #

    What's the PHP memory_limit on each site?

    Have you tried http://wordpress.org/support/topic/premium-sites-hosed-after-update-2120?replies=9#post-4141569?

    Are you positive that the memory site doesn't have translations or other plugins running beyond the other sites?

  11. Michael Cannon
    Member
    Plugin Author

    Posted 2 years ago #

    Yeah! I've got the memory leak fixed. 2.12.1 will be coming out shortly.

  12. magdor
    Member
    Posted 2 years ago #

    Thanks, that indeed fixed the memory leak issue.

  13. Michael Cannon
    Member
    Plugin Author

    Posted 2 years ago #

    Wonderful news.

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