Support » Plugin: MailPoet Newsletters (Previous) » Premium service?

  • Support service is more or less not existent: they reply every time after one day and it seems they have not clear ideas on how to solve issues; they send an email and ask for information, you reply and they reply again after one day, if you are lucky, asking again for information.
    It’s one week we have a problem and they seems not to understand what it is. They’ve sent some suggestions we can find by ourselves and, of course, issue is still in place.
    This is not the first time Mialpoet (premium) support have this kind of behavior and we’ll probably do not renew the license because there are many other instruments to manage newsletters with a much much better support.
    Plugin may be good, the support is the worst we ever had for a paid plugin.

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  • 1 star is a bit harsh considering you said the plugin is good. Been using them for years myself and the support wasn’t terrible when I dealt with them, albeit they weren’t the best. Still, their plugin is fantastic, and considering it is the only quality one made specifically for wordpress, and it is also vastly cheaper than the big players like Mailchimp, Aweber, constant contact, etc. But yeah. I can respect your problem with their customer service but saying the plugin is good and giving them 1 star is a bit crazy. I can see maybe 2 or even 3, but 1?

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