Support » Plugin: WooCommerce Cart » Premium plugin

  • lkoko

    (@lkoko)


    I only got my invoice after I rated the plugin 1 star.
    I asked the developer 4 times to send me the invoice, so what he states “we forget” is a lie.

    I update my review because the developer asked me to do:
    I purchased the premium side cart plugin because of the menu shortcode function. The plugin is great, however, it would be better if we can simply edit the menu function’s link name (items count, price, icon etc.). I manually had to edit the plugin’s PHP code to change it. I was able to do that, but a user without any coding ability would not be able to change that.

    My past review:
    I purchased the premium side cart plugin. Before I paid it, I asked the developer if he can send me an invoice or not. He said he can. After I paid it, I asked when he will send me because I need the invoice. He said “today”. That was 4 days ago.
    It’s not legal. I don’t recommend to buy the premium plugin.

    • This topic was modified 1 year ago by  lkoko.
    • This topic was modified 1 year ago by  lkoko.
    • This topic was modified 1 year ago by  lkoko.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author xootix

    (@xootix)

    Hello,

    ​Apologies, We’ve sent you an invoice.
    ​I understand this is important to you , but sometimes we forget. ​You can always remind us again.
    ​There was a technical issue at the time of your payment , so invoice was not automatically generated.
    ​I think we have provided good support to you in the past & rating plugin as one star is not so fair.
    ​It misguides other users.
    ​So I would appreciate if you update your ratings.

    Plugin Author xootix

    (@xootix)

    We sent you on the 2nd time you asked.
    Politely asked you to change your review , as invoice has nothing to do with the plugin functionality.
    You can keep it as a one star!
    No need to make a big deal out of it.

    After resolving your queries via live chat . you think giving a poor rating will make us feel down , thats not gonna happen.

    Other 27 , 5 star ratings are enough for us & will keep counting.
    Good luck ! 🙂

    • This reply was modified 1 year ago by  xootix.
    • This reply was modified 1 year ago by  xootix.
Viewing 2 replies - 1 through 2 (of 2 total)
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