Support » Plugin: Premium Addons for Elementor » Premium Addons for Elementor section not appearing on Elementor edititor pages

  • Resolved aakrealtor

    (@aakrealtor)


    Until I updated the Premium Addons for Elementor to the 4 series(4.0.3), everything worked well. Now the previously installed addons work as intended, but when I open a page with the Elementor page editor, the Premium Addons for Elementor menu section is not present. Therefore, I no longer have access to any of your addons.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Leap13

    (@leap13)

    Hi @aakrealtor

    Thanks for contacting our support πŸ™‚

    We are so sorry for any inconvenience you’re having, I will do my best to help
    you getting this resolved ASAP.

    I’m currently trying to reproduce the issue on my end. I believe this can happen due to a conflict between Premium Addons and one of the installed plugins.

    So, could you please provide a screenshot from the active plugins. You can find that by navigating to your WP Dashboard -> Premium Addons for Elementor -> System Info -> Active Plugins section.

    By the way, I believe the widgets are loaded into your editor page, but they are not added to a specific category. You can find all the widgets by searching with the keyword “Premium” in editor panel search bar.

    Regards

    Thread Starter aakrealtor

    (@aakrealtor)

    Thank you for your response. My site is completely updated. I am using the latest versions of WordPress and PHP. My Astra theme was just updated this morning and all my plugins are up-to-date.

    In response to your communication I ran two tests this morning:
    (1) I searched using the term “premium” and 24 premium addons appeared, so they are being loaded as you suspected.

    However,

    (2) I disabled all my plugins except for Elementor and Premium Addons for Elementor and your plugin’s directory of addons still did not appear when I entered a page in Elementor edit mode.

    Therefore, it does not appear that the issue is related to any of my plugins.

    Plugin Author Leap13

    (@leap13)

    Hi @aakrealtor,

    Hope you’re having a great day πŸ™‚

    Our devs team was able to reproduce the issue and it was already resolved in the development version and a fix will be included in the next version within one day.

    Thanks so much for your feedback. We greatly appreciate that.

    Regards

    Thread Starter aakrealtor

    (@aakrealtor)

    Hi Leap13,

    I received an update very late yesterday, but it did not resolve the issue I reported. Is an that will resolve it still forthcoming?

    Plugin Author Leap13

    (@leap13)

    Hi @aakrealtor

    We just have released a couple of hours ago (v4.0.5). Could you please update your version and let me know if the issue is resolved?

    Regards

    Thread Starter aakrealtor

    (@aakrealtor)

    Hi. I have just run into the same problem again. The addons section for your plugin is not appearing on Elementor pages. I made sure that the following lines of code are properly installed in the WP-CONFIG.PHP file:
    set_time_limit(300);
    define(‘WP_MEMORY_LIMIT’, ‘300M’)

    Please help. Thanks.

    Plugin Author Leap13

    (@leap13)

    Hi @aakrealtor

    I’m so sorry for any inconvenience you are having, but actually, we didn’t make any changes in our code after resolving this issue.

    May I ask did you try with all plugins deactivated except Elementor and Premium Addons?

    Regards

Viewing 7 replies - 1 through 7 (of 7 total)
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