Title: Preloader is stuck in admin interface
Last modified: January 28, 2022

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# Preloader is stuck in admin interface

 *  Resolved [brooklyn300](https://wordpress.org/support/users/brooklyn300/)
 * (@brooklyn300)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/preloader-is-stuck-in-admin-interface/)
 * We’ve been using WPDataTables for several years with great success, and have 
   a paid license. We’re at version 2.5.1, under WordPress 5.9, PHP 7.4.27, MySQL
   5.5.5, Zip extension installed, and curl extension 7.80.0.
 * For several months now, we’ve been having difficulty with the admin interface.
   The initial pane, which should display a list of the currently defined tables,
   is obscured by a preloader overlay, and remains obscured once content loading
   is complete.
 * If I manually suppress this div element in my browser…
 *     ```
       <div class="overlayed wdt-preload-layer">
           <div class="preloader pl-lg">
               <svg class="pl-circular" viewBox="25 25 50 50">
                   <circle class="plc-path" cx="50" cy="50" r="20"></circle>
               </svg>
           </div>
       </div>
       ```
   
 * …then I am able to work with the plugin interface normally, until I reload the
   admin page. But this is suboptimal, of course.
 * Any suggestions would be most appreciated.

Viewing 1 replies (of 1 total)

 *  Plugin Author [wpDataTables](https://wordpress.org/support/users/wpdatatables/)
 * (@wpdatatables)
 * [4 years, 3 months ago](https://wordpress.org/support/topic/preloader-is-stuck-in-admin-interface/#post-15314254)
 * Hello there.
 * Please note that support for the full version of the plugin is not possible on
   this forum, since it only refers to wpDataTables Lite.
 * Commercial products are [not supported in these forums](https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products)
 * In order to receive support for the full version of the plugin, please open a
   ticket on our [official support platform](https://tmsplugins.ticksy.com/), and
   we’ll gladly help you there. If your support expired, please note that you can
   open a ticket in the “Pre-purchase” section.
 * The only thing we can advise here would be to update the plugin to the latest
   version (3.7.1), as previous versions are not supported, and they should be used
   for testing purposes only.
 * Kind regards.

Viewing 1 replies (of 1 total)

The topic ‘Preloader is stuck in admin interface’ is closed to new replies.

 * ![](https://ps.w.org/wpdatatables/assets/icon-128x128.gif?rev=3010404)
 * [wpDataTables - WordPress Data Table, Dynamic Tables & Table Charts Plugin](https://wordpress.org/plugins/wpdatatables/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wpdatatables/#faq)
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 * 1 reply
 * 2 participants
 * Last reply from: [wpDataTables](https://wordpress.org/support/users/wpdatatables/)
 * Last activity: [4 years, 3 months ago](https://wordpress.org/support/topic/preloader-is-stuck-in-admin-interface/#post-15314254)
 * Status: resolved