Title: Preload issue Last modified: October 27, 2022 --- # Preload issue * Resolved [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/) * Preloading posts found in sitemap: 97 out of 273 URLs preloaded * its alwasys stuck .. preload hasn’t been fully done in the past 6 months. website is getting slow. please help * thank you for the asisstance. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpreload-issue-6%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/preload-issue-6/page/2/?output_format=md) [→](https://wordpress.org/support/topic/preload-issue-6/page/2/?output_format=md) * Plugin Contributor [Venkat Raj](https://wordpress.org/support/users/webulous/) * (@webulous) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16138208) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Do you see any messages in php error log or `debug.log` files? * You can turn on debugging by adding these lines to your `wp-config.php` file * ``` define('WP_DEBUG', true); define('WP_DEBUG_LOG', true); ``` * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16138703) * hello thank you for replying. i apologize, i do not have much knowledge in this… * can you please assist me to where i can find it. thank you * Plugin Support [vupdraft](https://wordpress.org/support/users/vupdraft/) * (@vupdraft) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16140802) * Log into your server via SSH or FTP. Edit the wp-config.php file using SSH or your FTP client. Near the bottom of the file you’ll see the following: define(‘ WP_DEBUG’, false); Adjust that line to these three lines: define( ‘WP_DEBUG’, true ); define( ‘WP_DEBUG_DISPLAY’, false ); define( ‘WP_DEBUG_LOG’, true ); It’s not recommended to change WP_DEBUG_DISPLAY to true. This is because any errors will then display on your live website. By enabling WP_DEBUG_LOG, you can view the same errors in your /wp-content/debug.log file. * When an error is thrown in WordPress, it will write to a file titled debug.log. This file is located in your /wp-content/ directory. Open this file using SSH or your FTP client to view the debug report. * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16141463) * hi i login to the server and see FTP accounts and SSH Access. * i clicked into both but can’t see the command you advise. thank you * Plugin Contributor [Venkat Raj](https://wordpress.org/support/users/webulous/) * (@webulous) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16142758) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) We are not talking about logging into your hosting account / cpanel. * If you login to your server using ssh or use FTP to connect to you server, you’ll see a list of files (WordPress core files, your theme, plugins, etc) where you can find `wp-config.php` in the root directory and you can do necessary changes. * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16145862) * hi, i have finally found how to edit . however after i follow your step to change the 3 lines. this message pop up * Unable to connect to backend. Access denied. HTTP error 403 * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16145865) * and now my website is locked * Plugin Contributor [Venkat Raj](https://wordpress.org/support/users/webulous/) * (@webulous) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16147648) * Hi [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) * If that happens when you edit the file and trying to save it, then your hosting provider denies that change. The change you made only enables `debug logging` and nothing else. * Even if you have misspelled something and left semi colon at the end of the line, then it should only throw a syntax error. So please contact your hosting provider. * Also, even though the website is locked you can still do ssh/ftp and undo your changes to see if that fixes the issue. * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16148239) * Hello Venkat, * i apologize.. but i’m really struggle with above intruction. i downloaded a plugin call file manager to try to change. thats all i can do. * i don’t know where to login and find all these files. it took me a whole weekend to find the plugin. * i’m only an owner of the website . i do not know any IT languguage pleasa assit. thank you! * Plugin Contributor [Venkat Raj](https://wordpress.org/support/users/webulous/) * (@webulous) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16148650) * Hi [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) * This article should help you with FTP without need to access the website. * [https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/](https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/) * Let me know, if you need further help * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16150918) * hi i have downloaded the filezilla. * i am up to the step it tell me to enter the host , user, password informaiton. * i couldn’t find these info in the FTP account in my cPanel. please asssit * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16150943) * i would like to say thank you for your patient for guiding in advance.. as it did took me approx 3 hours to get the above stage. * thank you and continue for guidance,.\ * Plugin Contributor [Venkat Raj](https://wordpress.org/support/users/webulous/) * (@webulous) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16152108) * Hi [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) * Those details should have emailed to you when you signup for the hosting account. Usually, If you haven’t set it up, * hostname => will be your domain name username => will be your username for hosting account password => will be your password for hosting account * Are you sure your hosting uses `cPanel`? Then it should be available as per their website and demo site [https://cpanel.net/products/cpanel-whm-features/](https://cpanel.net/products/cpanel-whm-features/) * If all the above fails, you could contact your hosting provider and ask for the FTP user account details * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16160395) * sorry i will need to get back later. i have just updated to wordpress 6.1 and the website is completely down. messagin showing * there’s a critical error on website. * i called my host, and they couldn’t help. i don’t know what to do next. * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/#post-16162885) * hi i got the website running again. deactivated all plugins and tried. * the issue is the WP-Optimize Premium – Clean, Compress, Cache plugin the one i am trying to do preload etc. * only plugin has issue. * may i know whats my step next? Viewing 15 replies - 1 through 15 (of 25 total) 1 [2](https://wordpress.org/support/topic/preload-issue-6/page/2/?output_format=md) [→](https://wordpress.org/support/topic/preload-issue-6/page/2/?output_format=md) The topic ‘Preload issue’ is closed to new replies. * ![](https://ps.w.org/wp-optimize/assets/icon-256x256.png?rev=1552899) * [WP-Optimize – Cache, Compress images, Minify & Clean database to boost page speed & performance](https://wordpress.org/plugins/wp-optimize/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-optimize/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-optimize/) * [Active Topics](https://wordpress.org/support/plugin/wp-optimize/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-optimize/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-optimize/reviews/) * 26 replies * 3 participants * Last reply from: [Venkat Raj](https://wordpress.org/support/users/webulous/) * Last activity: [3 years, 6 months ago](https://wordpress.org/support/topic/preload-issue-6/page/2/#post-16175864) * Status: resolved