Title: PRELOAD issue Last modified: July 14, 2021 --- # PRELOAD issue * Resolved [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/) * hi, i have been using the WP optimize plugin for few months no problem. * however recently, I am trying to do the preload on my website. it loaded for 2 seconds and the date of preload is still on 30th June(which is the last time I preload). * pls assist. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpreload-issue-5%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/preload-issue-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/preload-issue-5/page/2/?output_format=md) * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14662566) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Could you please try to Purge the cache and then try to Preload the urls from WP-Optimize > Cache > Preload and check if it helps to fix the issue? * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14663049) * Hi I’ve did already. I purge the cache regularly * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14666996) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Could you please try to de-activate and then activate the WP-Optimize plugin again and check if it helps to resolve the issue? * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14667734) * Hi just tried again as your method. Still the same. * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14671530) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Have you performed a conflict test yet? * If not – first, please make a full site backup. * Try deactivating all plugins except for WP-Optimize and see if it is resolved. * If so, reactivate each plugin one at a time until you find the culprit. You can check for the issue between activating each plugin, so you can see which one is causing problems. * Please let us know your findings. * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14682894) * hi i tried everything. still not working * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 10 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14687401) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Could you please upgrade/downgrade the PHP version on your server and check if it helps to fix the issue? * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14723322) * hi i justed tried again the weekend. and its seems still not working. * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14725512) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) We have released a new version, could you please try to update to new version and check if it helps to fix the issue? * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14736497) * tried again. still not working. * my last preload is still appear on the 30th June. * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14736598) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Could you please try to de-activate and delete the plugin and the re-install the plugin and try to purge the cache and then preload and check if it works? * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14778244) * hi, i did everything as instructed. still cannot preload. * purching cache is fine. pls advice thank you! * [Harshad](https://wordpress.org/support/users/bornforphp/) * (@bornforphp) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14778266) * [@gemmanltd](https://wordpress.org/support/users/gemmanltd/) Could you please attach screenshot of the error you get? * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14779793) * hi i don’t know how to attach a screenshot. * but there isn’t any error message. after I press “run now” .. it just appear nothing. * before I reinstall the plugin, everytime I press ‘run now’ it just say the last time I preloaded i.e. 30th June * but after I reinstall, it appears nothing, no date or time. * Thread Starter [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * (@gemmanltd) * [4 years, 9 months ago](https://wordpress.org/support/topic/preload-issue-5/#post-14782120) * is should list the date and time after the preload is done. Viewing 15 replies - 1 through 15 (of 24 total) 1 [2](https://wordpress.org/support/topic/preload-issue-5/page/2/?output_format=md) [→](https://wordpress.org/support/topic/preload-issue-5/page/2/?output_format=md) The topic ‘PRELOAD issue’ is closed to new replies. * ![](https://ps.w.org/wp-optimize/assets/icon-256x256.png?rev=1552899) * [WP-Optimize – Cache, Compress images, Minify & Clean database to boost page speed & performance](https://wordpress.org/plugins/wp-optimize/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-optimize/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-optimize/) * [Active Topics](https://wordpress.org/support/plugin/wp-optimize/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-optimize/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-optimize/reviews/) ## Tags * [preload](https://wordpress.org/support/topic-tag/preload/) * 24 replies * 2 participants * Last reply from: [gemmanltd](https://wordpress.org/support/users/gemmanltd/) * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/preload-issue-5/page/2/#post-15111683) * Status: resolved