Support » Plugin: eWAY Payment Gateway » PreAuth issue

  • Resolved astromannz

    (@astromannz)


    Hey guys,
    I had this plugin set to “Authorize” by mistake and I have a transaction that is sitting at PreAuth on eway.
    I have been to the transaction on eway and I do not get the option to complete it.
    See the image at this link: https://photos.app.goo.gl/4eUYJFn4m5hcDdYD7

    Simply can someone help me release these funds?

    • This topic was modified 2 weeks, 6 days ago by astromannz.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author webaware

    (@webaware)

    G’day astromannz,

    When you login to your MyEway console, navigate to Pre-Auth transactions:

    Payments > Pre-Auth Payments > View Transactions

    From there, find the transaction and select Complete Transaction from its Actions drop-down list. You will be taken to another screen where you can change the amount if necessary (i.e. smaller!), and press Process Transaction to complete.

    cheers,
    Ross

    Plugin Author webaware

    (@webaware)

    Ah, I just read the support ticket you submitted via my support form. So NZ MyEway doesn’t allow processing Pre-Auth transactions? That’s pretty shitty. I’m sorry, but you will need to get assistance from Eway on this one, I can’t help you further with this.

    With this information, I will update the plugin documentation to help NZ merchants not be caught out by this in the future. Thanks for letting me know, and sorry that you got caught by this. I wish you luck with Eway support.

    cheers,
    Ross

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