Support » Plugin: GiveWP - Donation Plugin and Fundraising Platform » Pre-purchase questions about possible plug-in conflicts

  • Resolved Carol Murchie

    (@carolmurchie)


    Hi,

    This plugin seems so awesome and the paid version would be what I would recommend to a prospective client for whom I am doing a demo. HOWEVER, I believe I spotted that there may be known issues with caching plugins and security plugins (I use W3 Total Cache and had to disable it, and I haven’t tried Wordfence which is another one I use). I just had the site go into a error code 500 equivalent after loading WooCommerce and activating it so I deactivated that, too. Do you have a list of known “conflicts”? I am concerned about having a robust demo and I still have a lot of complex additions to make on it. I’ve just barely started to build it!

    I am using Customizr Pro theme which is pretty lightweight, Bootstrap.

    Maybe having the development site as a subdirectory on my regular web hosting service is an issue? Thanks!

    Carol

    https://wordpress.org/plugins/give/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi Carol,

    We have many users running Give with W3 TC and WooCommerce. We do not keep a list of conflicts because generally speaking we don’t find many. Most often an issue like what you are experiencing comes mostly from hosting which might be severely limited or not running up-to-date versions of PHP or other PHP modules.

    Can you go to “Donations > Settings” and then to the System Info tab? Can you upload that info to a text file and provide me with a link so I can take a look at your server environment?

    Thanks!

    Hi Matt,

    I found an email for you and sent you a share for the text file from Google Drive. Let me know if you got it.

    My guess is maybe the memory limit for WordPress is too low?

    Carol

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    I didn’t get that invite. Can you share it publicly? It’s not really sensitive data and you can always unshare the public link later.

    Here it is, Matt. I am using a child theme of Customizr Pro:

    ### Begin System Info ###

    — Site Info

    Site URL: http://www.yourvirtualsherpa.com/99batt
    Home URL: http://www.yourvirtualsherpa.com/99batt
    Multisite: No

    — Hosting Provider

    Host: iPage

    — User Browser

    Platform: Windows
    Browser Name: Chrome
    Browser Version: 51.0.2704.106
    User Agent String: Mozilla/5.0 (Windows NT 6.3; WOW
    64) AppleWebKit/537.36 (KHTML, l
    ike Gecko) Chrome/51.0.2704.106
    Safari/537.36

    — WordPress Configuration

    Version: 4.5.3
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: 99thbatt 1.2.22.1469292851
    Show On Front: page
    Page On Front: Home (#15)
    Page For Posts: News (#40)
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 5 Status: Acceptable
    Admin AJAX: Accessible
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, refunded, failed, revoked, cancelled, abandoned

    — Give Configuration

    Version: 1.5.2
    Upgraded From: None
    Test Mode: Enabled
    Currency Code: USD
    Currency Position: before
    Decimal Separator: .
    Thousands Separator: ,

    — Give Page Configuration

    Success Page: http://www.yourvirtualsherpa.com/99batt/donation-confirmation/
    Failure Page: http://www.yourvirtualsherpa.com/99batt/transaction-failed/
    Give Forms Slug: /donations

    — Give Gateway Configuration

    Enabled Gateways: Test Payment, Offline Donation
    Default Gateway: Test Payment

    — Must-Use Plugins

    — WordPress Active Plugins

    Child Theme Configurator: 2.0.6
    Disable Title: 0.9
    EIG-SSO: 1.0.2
    Give – Donation Plugin: 1.5.2
    SiteOrigin CSS: 1.0.7

    — WordPress Inactive Plugins

    Akismet: 3.1.11
    W3 Total Cache: 0.9.4.1
    WooCommerce: 2.6.4

    — Webserver Configuration

    PHP Version: 5.6.6
    MySQL Version: 5.5.44
    Webserver Info: Apache/2

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 256M
    Upload Max Size: 20M
    Post Max Size: 20M
    Upload Max Filesize: 20M
    Time Limit: 120
    Max Input Vars: 1000
    URL-aware fopen: N/A
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    cURL Version: 7.22.0
    zlib: Supported
    GD: Supported
    fsockopen: Supported
    SOAP Client: Not Installed
    Suhosin: Not Installed
    DOM: Installed
    MBString: Installed

    — Session Configuration

    Give Use Sessions: Enabled
    Session: Disabled

    ### End System Info ###

    Hope we can get on top of this; I would like it to work because it’s so much nicer than a PayPal Donate button!

    Carol

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Overall this looks fine actually. Can you try disabling all other plugins first, then activate Give, then activate the others one-by-one after that?

    If after activating Give, you activate others and you run into that same problem again, I would definitely reach out to your host about it.

    But if you deactivate all other plugins, then activate Give and you STILL have that problem, then my guess would be that something got corrupted when you first installed Give. Login to your site via FTP and delete the Give folder completely. Then try to install again. You may even want to upload the Give plugin directly via FTP just to make sure all the files get uploaded correctly. You can download the ZIP file here:
    https://downloads.wordpress.org/plugin/give.1.5.2.zip

    Let me know how it goes.

    Hi Matt,

    I did as you said, and I also went into PHP and bumped the memory limit up a bit (although at the server it said 64M was the limit; I upped it to 90M just for giggles)

    It seems to be peacefully coexisting now so thanks for your help. Fingers crossed that I can get them to sign off on a deal with me once I get a demo going this week. Then the spending on tools will begin.

    Carol

    Oh, and marking this as resolved.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Glad to hear, thanks for following up on that. Keep us posted on your progress, and if you enjoy Give we’d love a kind review from you here:
    https://wordpress.org/support/view/plugin-reviews/give

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)
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