Title: pre order error
Last modified: January 29, 2024

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# pre order error

 *  Resolved [abigail1994](https://wordpress.org/support/users/abigail1994/)
 * (@abigail1994)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/pre-order-error/)
 * my pre order date has ended but my orders hasn’t transitioned to processing, 
   and when i get new orders it still says pre order instead of processing because
   i have unchecked the pre order on the product page and sometimes my pre orders
   change to completed automatically and everything is a mess, and yes am using 
   the pro version not free so i had to deactivate it, any solution
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpre-order-error%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [luizdevplugins](https://wordpress.org/support/users/luizbvplugins/)
 * (@luizbvplugins)
 * [2 years, 2 months ago](https://wordpress.org/support/topic/pre-order-error/#post-17396908)
 * Hello, could you provide a step-by-step on how can I reproduce the problem?
 * We need to be able to analyse these situations:
    - What is pre order mode used. Provide the plugin settings
    - Is it a timezone situation? What is your timezone and what is your server 
      timezone? We use UTC as the pre order date, so verify if the pre order date
      is in the past to be sure. In next release we intend to change this behaviour
      to use the WordPress timezone instead UTC time
    - Provide the products settings
    - Describe the sequence of events you made (for exame: Enable the pre order 
      option, set the date to day xxxx, on the date it did not change the order 
      status, disabled option, etc)
 * Also as this support question is about the Pro version, would you mind filling
   up this form so we can track the ticket and help you [https://brightplugins.com/support/](https://brightplugins.com/support/)
 *  Plugin Support [alfredjr18](https://wordpress.org/support/users/alfredjr18/)
 * (@alfredjr18)
 * [2 years ago](https://wordpress.org/support/topic/pre-order-error/#post-17538008)
 * Hello Abigail,
 * As we haven’t received a recent response, I’ll mark this as resolved.
   Feel free
   to open a new ticket, if you continue encountering issues or reopen this ticket
 * We’d be happy to assist.
 * Best Regards
    -  This reply was modified 2 years ago by [alfredjr18](https://wordpress.org/support/users/alfredjr18/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘pre order error’ is closed to new replies.

 * ![](https://ps.w.org/pre-orders-for-woocommerce/assets/icon-256x256.gif?rev=2944662)
 * [Pre-Orders for WooCommerce](https://wordpress.org/plugins/pre-orders-for-woocommerce/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/pre-orders-for-woocommerce/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/pre-orders-for-woocommerce/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [alfredjr18](https://wordpress.org/support/users/alfredjr18/)
 * Last activity: [2 years ago](https://wordpress.org/support/topic/pre-order-error/#post-17538008)
 * Status: resolved