Support » Plugin: Give - Donation Plugin and Fundraising Platform » Pre-filled personal info

  • Resolved thecollins14

    (@thecollins14)



    The form has pre-filled the boxes with our charity name split over the first name and surname boxes and has put our email address in the email box. How can i get this to just have the words “First Name” “Last Name” and “Email address” pre-filling those boxes as they are in all the documentation. It looks silly pre-filled with our charity’s details.

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  • Plugin Support Ben Meredith

    (@benmeredithgmailcom)

    Hi there!

    I’m happy to clarify here:

    That is being pulled from the credentials of the logged-in WordPress user at the time. Give tries to reduce friction on the donation form as much as possible during the donation process, so any information that can be pre-filled (like the name and email address of the logged-in user) is pre-filled.

    To see what it will look like for other non-logged-in users, we recommend using an incognito browser.

    ​​Let me know if that resolves things, or if you need further assistance. ​Thanks for using Give! Have a great day.

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