Support » Plugin: Potent Donations for WooCommerce » Potent donations not working for new products

  • Resolved neohub

    (@neohub)


    Hello guys, your plugin (that I love!) was working perfectly until march 8th. Then the tax over the price that used to work now is not being calculated on the shopping cart anymore 🙁 I just made a test and seems to have a bug somehow because when I try to create another product under donation type the product preview page is not showing the amount field. Any help will be very appreciated, thank you so much in advance for your time!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter neohub

    (@neohub)

    Update: Now even the product page that was previously working is not showing the amount field. May you please help me? many thanks!

    Plugin Author Aspen Grove Studios

    (@aspengrovestudios)

    Hello! Thank you for your feedback 🙂

    We will do our best to help you with the issue. I wasn’t able to replicate it on my end and I would need more information.

    Could you send me tax options screenshot? (…/wp-admin/admin.php?page=wc-settings&tab=tax&section)

    Also, please follow these instructions:
    1. In your WordPress Dashboard, navigate to Tools >> Site Health.
    2. Click on the “Info” tab.
    3. Then click on the “Copy site info to clipboard” button
    4. Paste the copied information on your response message.
    5. See this demo: https://www.loom.com/share/4f6556809658494a9cdd764542fa2644

    Any additional screenshots/short videos with the following issue would be super helpful as well.

    Thread Starter neohub

    (@neohub)

    
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    wordpress_size: loading...
    uploads_path: /homepages/3/d639459114/htdocs/app708751433/wp-content/uploads
    uploads_size: loading...
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    author_website: https://envothemes.com/
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    Shophistic Lite: version: 1.0.25, author: Quema Labs, Aggiornamenti automatici abilitati
    Twenty Nineteen: version: 2.0, author: Team di WordPress, Aggiornamenti automatici abilitati
    Twenty Seventeen: version: 2.6, author: il team di WordPress, Aggiornamenti automatici abilitati
    Twenty Twenty: version: 1.7, author: Team di WordPress, Aggiornamenti automatici abilitati
    Twenty Twenty-One: version: 1.2, author: the WordPress team, Aggiornamenti automatici abilitati
    
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    1&1 Product Subdomain: version: 1.1.0, author: 1&1
    IONOS - Help Center: version: 1.1.0, author: IONOS
    IONOS - Single Sign-on: version: 1.0.0, author: IONOS
    IONOS Assistant: version: 6.2.0, author: IONOS
    
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    Advanced Editor Tools (previously TinyMCE Advanced): version: 5.6.0, author: Automattic, Aggiornamenti automatici abilitati
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    Broken Link Checker: version: 1.11.15, author: WPMU DEV, Aggiornamenti automatici abilitati
    Checkout Manager for WooCommerce: version: 5.3.5, author: QuadLayers, Aggiornamenti automatici abilitati
    Complianz | GDPR/CCPA Cookie Consent: version: 4.9.10, author: Really Simple Plugins, Aggiornamenti automatici abilitati
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    Envo's Elementor Templates & Widgets for WooCommerce: version: 1.2.7, author: EnvoThemes, Aggiornamenti automatici abilitati
    EnvoThemes Demo Import: version: 1.1.1, author: EnvoThemes, Aggiornamenti automatici abilitati
    Limit Login Attempts Reloaded: version: 2.20.3, author: Limit Login Attempts Reloaded, Aggiornamenti automatici abilitati
    Nexi XPay: version: 5.1.0, author: Nexi SpA, Aggiornamenti automatici abilitati
    Potent Donations for WooCommerce: version: 1.1.4, author: Aspen Grove Studios, Aggiornamenti automatici abilitati
    Regenerate Thumbnails Advanced: version: 2.4.0, author: ShortPixel, Aggiornamenti automatici abilitati
    TalentLMS: version: 6.6.9.3, author: Epignosis LLC, Aggiornamenti automatici abilitati
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    WooCommerce Shipping & Tax: version: 1.25.8, author: Automattic, Aggiornamenti automatici abilitati
    WooCommerce Table Rate Shipping: version: 1.1.1, author: wpWax, Aggiornamenti automatici abilitati
    
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    Facebook for WooCommerce: version: 2.3.2, author: Facebook, Aggiornamenti automatici abilitati
    Loco Translate: version: 2.5.2, author: Tim Whitlock, Aggiornamenti automatici abilitati
    Mailchimp for WooCommerce: version: 2.5.0, author: Mailchimp, Aggiornamenti automatici abilitati
    Polylang: version: 3.0.1, author: WP SYNTEX, Aggiornamenti automatici abilitati
    Statify: version: 1.8.2, author: pluginkollektiv, Aggiornamenti automatici abilitati
    WPForms Lite: version: 1.6.5, author: WPForms, Aggiornamenti automatici abilitati
    WP Maintenance Mode: version: 2.3.0, author: Designmodo, Aggiornamenti automatici abilitati
    
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    imagemagick_version: Non disponibile
    file_uploads: File uploads is turned off
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    WP_SITEURL: https://edulinguashop.it/
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    Thread Starter neohub

    (@neohub)

    Hello, thank you very much for all support you are giving me! I send you the screenshot via email? The info on site health is above. Let me know please 🙂

    Thread Starter neohub

    (@neohub)

    This is the page that was working until the last update: https://edulinguashop.it/prodotto/caparra/
    As you will see the amount field and the donate button are not appearing on the screen 🙁

    Plugin Author Aspen Grove Studios

    (@aspengrovestudios)

    We are trying to replicate the issue.

    Sure, you can send us screenshots via email at support@aspengrovestudios.com.
    Please include in the email link to this thread.

    Plugin Author Aspen Grove Studios

    (@aspengrovestudios)

    The issue is solved, we were able to fix the issue in the private conversation, I will leave more info if in the future someone will go through similar problem:

    1. Taxes feature will be implemented in the next plugin version, that is currently being tested by our team.

    2. The issue with price not being displayed on the product page was caused by not having default value set up under products settings.

    Glad we could help! 😉

Viewing 7 replies - 1 through 7 (of 7 total)
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