Support » Plugin: Post SMTP Mailer/Email Log » Postman stops working after mailbox password change

  • Essie

    (@de-webconnectie)


    Hi,

    Is it normal behavior that Postman stops working after a client changes his mailbox password? Because this makes the plugin pretty unusable? Or am I overlooking something?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author yehudah

    (@yehudah)

    If you change your wp admin password, Is it normal behavior that you can’t login anymore ? Same thing.

    What did you think will happen ? How it will keep sending if he can’t auth ?

    Plugin Author yehudah

    (@yehudah)

    P.S

    You can change to the new password.

    Essie

    (@de-webconnectie)

    Many clients don’t have a clue about how mail works not to mention how plugins work. I can tell them to notify me when they change their mailbox password and they simply don’t register. If the plugin doesn’t show it can’t validate anymore and is still displaying it’s configuered correctly, the only way a client notices something is wrong when mail stops coming in. Mail that is important to them. Sometimes it takes them 2 months.

    This is clearly not working for clients who are not tech savvy, which most of our clients are not. And, again, how are users to know if the plugin is not warning in any way?

    • This reply was modified 1 year, 9 months ago by Essie.
    Plugin Author yehudah

    (@yehudah)

    I think it’s more simple to explain them the issue. “Change password, mailing stop working”.

    My plugin is the only one that notify the site owner on mail errors, so you get notified if something is wrong.
    You can setup 3 method to get notified the simple of them is “email”, you can do it from settings.

    Essie

    (@de-webconnectie)

    In the description of your plugin you state that:

    Email not reliable? Postman is the first and only WordPress SMTP plugin to implement OAuth 2.0 for Gmail, Hotmail and Yahoo Mail. Setup is a breeze with the Configuration Wizard and integrated Port Tester. Enjoy worry-free delivery even if your password changes!

    For every website where Postman is active we have set up OAuth 2.0 for Gmail, so changing a mailbox password should not stop the plugin from sending mail? Then why are you stating that ‘of course it will’?

    It has happened twice on the same website that the client changed password and then the logfile states: Token has been expired or revoked.(invalid_grant)?

    Plugin Author yehudah

    (@yehudah)

    For some providers and for a while with google it’s true, but google change that two years ago.

    From the docs

    To increase account security for Google users, OAuth 2.0 tokens issued for access to certain products are automatically revoked when a user’s password is changed. Third-party mail apps like Apple® Mail® and Mozilla® Thunderbird®―as well as other applications that use mail scopes to access a user’s mail―will stop syncing data upon password reset until a new OAuth 2.0 token has been granted. A new token will be granted when the user re-authenticates with their Google account username and password.

    Plugin Author yehudah

    (@yehudah)

    I will change my description in the next release.

    Essie

    (@de-webconnectie)

    Ok, that explains our confusion.

    I have another issue I’m trying to sort out. On several websites the logfiles show ‘connection time-out’ errors all in the same time frame of 3-4 weeks. Before there were no issues and last weeks all mails were sent just fine. So within the 3-4 weeks something happened and I’m trying to find out what.

    Is this purely a server issue? Or could it have been a temporary plugin conflict? Any ideas?

    Thanks

    • This reply was modified 1 year, 8 months ago by Essie.
Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Postman stops working after mailbox password change’ is closed to new replies.