Take a look at https://postieplugin.com/ufaq/get-detailed-postie-output/
If you are unable to diagnose the issue you can install the support addon and follow the instructions on how to sent me detailed logs.
https://postieplugin.com/downloads/support-addon/
I believe I have the Support Addon installed and when I click on Test Configuration it says:
PHP error_log: error_log
…also the last line of the Test Configuration page says:
Connect to Mail Host
Postie connection: sockets
Postie protocol: imap
Postie server: mail.chaindlk.com
Postie port: 143
Successful IMAP connection on port 143
# of waiting messages: 34
But I don’t know what it sees 34 messages and it doesn’t download them!
if the support addon is active you will see a banner that says so. If not you need to check the settings.
once you have it turned on click thebdebug button.
I did have it installed but it was set to 0. Now I set it to 1 collection and I pressed the DEBUG button.
What else should I do?
Hello,
Postie is still stuck and has not processed any emails sent after April 2… I don’t know what to do, any help would be greatly appreciated
Received your logs. Send back some questions.
Hello,
I’ve sent the logs.
My question is: why is postie stuck!
There are emails dating back to April 1st that are not being processed… they stay on the server… how can I unblock Postie? It has not processed any emails since March 31st.
Postie still stuck and not processing any emails at all.
I’ve tried emptying the mailbox associated with it to see if any larger message was clogging the process, but even after doing so nothing is processed at all.
still stuck since two months… is there ANYTHING I can try?
Sorry, I thought I had responded to your question in email, but I can’t find evidence I had done so.
From the logs you sent it appears Postie is doing everything it should.
You have Maximum number of emails to process set to 5. Try setting it to All and reprocessing.
Also you are using a Dovecot email server. There have been a variety of issues with this server including deleting emails not working. It it worth checking to see if you are on the latest version (2.4.0) and if not upgrading.
Thank you for your reponse.
I will try the new settings and ask the provider what version of Dovecot they have installed
