Title: Poster image for video Last modified: August 3, 2021 --- # Poster image for video * Resolved [d3niis](https://wordpress.org/support/users/d3niis/) * (@d3niis) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/) * Hi! * When I use a video on web stories, the plugin has notified “add poster image to every video” in the checklist. * I actually have a video in my web story, however I add a cover image to the video and it keeps displaying the message that I need to add a poster image to every video. * I’m adding images in 3:4 format (portrait) and I’ve tried different sizes and it doesn’t resolve, the warning will remain. * Can someone help me?` Viewing 12 replies - 1 through 12 (of 12 total) * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14731148) * [@d3niis](https://wordpress.org/support/users/d3niis/) Thank you for reaching out. We’ll be happy to look into this. * Can you please confirm a poster image was manually added from the Design panel > Accessibility section ([like this](https://jmp.sh/nLnB3wy))? The checklist warned you after this was added, correct? * Can you please share a story URL? * Thread Starter [d3niis](https://wordpress.org/support/users/d3niis/) * (@d3niis) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14731365) * Hi, [@luckynasan](https://wordpress.org/support/users/luckynasan/)! * Yes, I added the poster image in this section (Accessibility). * Please, see below the story url: * [https://www.receiteria.com.br/web-stories/beijinho-de-colher-cremoso/](https://www.receiteria.com.br/web-stories/beijinho-de-colher-cremoso/) * Thanks! * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14731544) * Thanks for the update. * Who is your hosting provider? * What browser are you using? Does this occur in an incognito browser and after clearing the cache for WP Fastest Cache? * Could you provide your [Site Health](https://i.imgur.com/Rtkmsba.png) information? You can share [privately](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform) if you prefer. * Thread Starter [d3niis](https://wordpress.org/support/users/d3niis/) * (@d3niis) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14733930) * I just submitted the information on the form. * Thanks! * [Bethany Chobanian Lang](https://wordpress.org/support/users/mxbclang/) * (@mxbclang) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14743234) * Thank you, [@d3niis](https://wordpress.org/support/users/d3niis/)! Can you also let us know what browser are you using and if this occurs in an incognito browser and after clearing the cache for WP Fastest Cache? We can run some tests on our side to try to replicate. * Thread Starter [d3niis](https://wordpress.org/support/users/d3niis/) * (@d3niis) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14748836) * Hi [@shetheliving](https://wordpress.org/support/users/shetheliving/)! I’m using Google Chrome (92.0.4515.131 x86_64) and I tried on incognito browser and after clearing the cache for WP Fastest Cache, but the error continues. Thanks! * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14749410) * [@d3niis](https://wordpress.org/support/users/d3niis/) Thank you for checking and sharing all of these details. We were able to reproduce this [issue](https://github.com/google/web-stories-wp/issues/8570) and will provide a fix in our upcoming release. We’ll be sure to follow up with any updates. * Thread Starter [d3niis](https://wordpress.org/support/users/d3niis/) * (@d3niis) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14749539) * [@luckynasan](https://wordpress.org/support/users/luckynasan/) Thanks a lot! * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14757541) * [@d3niis](https://wordpress.org/support/users/d3niis/) We’ve recently released a new version of the Web Stories for WordPress plugin. This includes the fix for the issue you reported. Please update to version 1.10.0 and confirm the issue has been resolved on your end. Thank you! * Thread Starter [d3niis](https://wordpress.org/support/users/d3niis/) * (@d3niis) * [5 years ago](https://wordpress.org/support/topic/poster-image-for-video/#post-14757723) * [@luckynasan](https://wordpress.org/support/users/luckynasan/) I’ll update. Thanks! * [leslipeterson](https://wordpress.org/support/users/leslipeterson/) * (@leslipeterson) * [4 years, 9 months ago](https://wordpress.org/support/topic/poster-image-for-video/#post-15055319) * Hi…I’m having this same issue on 1.14.0 * [Bethany Chobanian Lang](https://wordpress.org/support/users/mxbclang/) * (@mxbclang) * [4 years, 9 months ago](https://wordpress.org/support/topic/poster-image-for-video/#post-15055431) * [@leslipeterson](https://wordpress.org/support/users/leslipeterson/) If you’d like to open a [new support topic](https://wordpress.org/support/plugin/web-stories/#new-post) we’d be happy to assist with your case individually. Thank you! Viewing 12 replies - 1 through 12 (of 12 total) The topic ‘Poster image for video’ is closed to new replies. * ![](https://ps.w.org/web-stories/assets/icon.svg?rev=2386543) * [Web Stories](https://wordpress.org/plugins/web-stories/) * [Frequently Asked Questions](https://wordpress.org/plugins/web-stories/#faq) * [Support Threads](https://wordpress.org/support/plugin/web-stories/) * [Active Topics](https://wordpress.org/support/plugin/web-stories/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/web-stories/unresolved/) * [Reviews](https://wordpress.org/support/plugin/web-stories/reviews/) ## Tags * [poster image](https://wordpress.org/support/topic-tag/poster-image/) * [video](https://wordpress.org/support/topic-tag/video/) * 12 replies * 4 participants * Last reply from: [Bethany Chobanian Lang](https://wordpress.org/support/users/mxbclang/) * Last activity: [4 years, 9 months ago](https://wordpress.org/support/topic/poster-image-for-video/#post-15055431) * Status: resolved