Title: Poster Image Last modified: April 13, 2021 --- # Poster Image * Resolved [wilensamanda](https://wordpress.org/support/users/wilensamanda/) * (@wilensamanda) * [5 years, 1 month ago](https://wordpress.org/support/topic/poster-image-4/) * Hi, having issues with my template. I’ve made a few templates and duplicate and edit to make them for new posts. However, whenever I change the poster image, save/schedule, then the poster image changes back to the original. No matter what. There are no settings for this. Can you help? Thanks, Amanda Viewing 9 replies - 1 through 9 (of 9 total) * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years, 1 month ago](https://wordpress.org/support/topic/poster-image-4/#post-14314446) * [@wilensamanda](https://wordpress.org/support/users/wilensamanda/) Thank you for reporting this topic. We’ll be happy to check on it. * – Who is your hosting provider and plan? * – Does this issue occur in an [incognito browser](https://i.imgur.com/ALzgiHp.png)? * – Could you please share your [Site Health](https://i.imgur.com/Rtkmsba.png) information? You can share [privately](https://docs.google.com/forms/d/e/1FAIpQLSd-AeFLOIJd4NLYz7EDUa9vMfzZIoT5Bn1leV3dL2CM_B1C6Q/viewform) if you prefer. * Thread Starter [wilensamanda](https://wordpress.org/support/users/wilensamanda/) * (@wilensamanda) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14343968) * Hi! I filled out the form last week and still haven’t heard anything. Can you please email or update me? Thanks, Amanda * [Bethany Chobanian Lang](https://wordpress.org/support/users/mxbclang/) * (@mxbclang) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14344050) * Hi Amanda, * Apologies for the delay here. We’ll take a look at your Site Health information and get back to you soon. I see that you noted your hosting provider in the form– can you also let us know if this issue occur in an incognito browser? * Thank you! * Thread Starter [wilensamanda](https://wordpress.org/support/users/wilensamanda/) * (@wilensamanda) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14344101) * Hi! Yes, it’s happening on the incognito window too. Any help would be great. Thanks! * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14346874) * [@wilensamanda](https://wordpress.org/support/users/wilensamanda/) While we continue to test in an attempt to replicate your issue, could you attempt to check if this issue persists when all other plugins are disabled and a default theme is activated? * To best simulate this, you can use the [Health Check & Troubleshooting plugin](https://wordpress.org/plugins/health-check/) and enable its [troubleshooting mode](https://make.wordpress.org/support/handbook/appendix/troubleshooting-using-the-health-check/#troubleshooting). This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user. * – Please enable the [Web Stories plugin](https://jmp.sh/dw3iCRp) and let me know if the issue is present. – Enabling plugins and your theme one by one in this mode may help pinpoint if something else is involved. – Note you can [disable troubleshooting mode](https://jmp.sh/uErQi8t) from the plugins page.` * Thread Starter [wilensamanda](https://wordpress.org/support/users/wilensamanda/) * (@wilensamanda) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14348201) * Hi there! Yes, I tried this and it worked for the one issue. Looks like the Plugin messing with it is called “Conditionally display featured image on singular pages and posts” which I need for my site. Is there a way to use both? Thanks, Amanda * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14348515) * [@wilensamanda](https://wordpress.org/support/users/wilensamanda/) happy to hear you were able to pinpoint which plugin was involved. You could try to contact [their support](https://wordpress.org/support/plugin/conditionally-display-featured-image-on-singular-pages/) for assistance on how to disable this option for Web Stories post type. * Thread Starter [wilensamanda](https://wordpress.org/support/users/wilensamanda/) * (@wilensamanda) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14353378) * Will do! Thanks! * [Luckyna San](https://wordpress.org/support/users/luckynasan/) * (@luckynasan) * [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14356545) * [@wilensamanda](https://wordpress.org/support/users/wilensamanda/) If you encounter any issues in the future please feel free to open a new support topic. We will close this as resolved. Thanks for your post! Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Poster Image’ is closed to new replies. * ![](https://ps.w.org/web-stories/assets/icon.svg?rev=2386543) * [Web Stories](https://wordpress.org/plugins/web-stories/) * [Frequently Asked Questions](https://wordpress.org/plugins/web-stories/#faq) * [Support Threads](https://wordpress.org/support/plugin/web-stories/) * [Active Topics](https://wordpress.org/support/plugin/web-stories/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/web-stories/unresolved/) * [Reviews](https://wordpress.org/support/plugin/web-stories/reviews/) * 9 replies * 3 participants * Last reply from: [Luckyna San](https://wordpress.org/support/users/luckynasan/) * Last activity: [5 years ago](https://wordpress.org/support/topic/poster-image-4/#post-14356545) * Status: resolved