Title: Postal code/zip code
Last modified: February 4, 2022

---

# Postal code/zip code

 *  Resolved [Paddy Duncan](https://wordpress.org/support/users/paddy-duncan/)
 * (@paddy-duncan)
 * [4 years, 2 months ago](https://wordpress.org/support/topic/postal-code-zip-code/)
 * Just installed your plugin and there is one issue: we’re in Canada and would 
   like to collect postal codes for the petition signers. BUT…in some browsers it
   persists in showing “Zip code” instead of “postal code”. Zip code is an entirely
   US-centric thing and tends to rub Canadians the wrong way. 😉 Is there a way 
   to fix this?
 * Also – it would be great to be able to change the call-to-action from “Support
   us, sign this petition!” to text of one’s choice.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpostal-code-zip-code%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Civist](https://wordpress.org/support/users/civist/)
 * (@civist)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/postal-code-zip-code/#post-15338401)
 * Hi Paddy,
 * First of all, I am sorry for the late response. Hopefully, your petition is doing
   well, and you could already collect many signatures.
 * **Regarding the Call to Action text:**
    The Call to Action text cannot be changed.
   You can only remove it (“Support Us, Sign This Petition!”) directly in the petition
   edit mode. Please go on “Petitions” and choose the petition you want to edit 
   by clicking on “Edit” beneath the petition’s title or by clicking the petition’s
   title. That will open the petition in edit mode. On the right side, where you
   can choose all the petition form fields, please disable the “Call-to-Action” 
   checkmark.
 * **Regarding the translation:**
    Civist uses three versions of “English”. The “
   Standard English” uses the term “Postal Code”. If you use “English (United States)”,
   the term “ZIP Code” will be used. You can also use English (United Kingdom). 
   In this case, the form uses “Postcode”. ​ To change the form to a specific language,
   you can _pin the petition forms language_. To do so, please go to your petition
   edit screen. You will find the “Pin Language” feature on the right side. Please
   mind that setting the language overwrites the browser’s language settings. Hence,
   all supporters see the petition widget always in the chosen language. Please,
   don’t forget to save your change, and you are ready to go. ​ The language the
   system shows the form and sends a verification email depends on the language 
   settings of the petition form and the browser’s language. You quickly force the
   widget to use a specific translation via the “Pin Language” section. The pinned
   language on the petition form always has the highest prioritization than a pinned
   language of a connected donation form and the browser’s language. On the other
   hand, if the pinned language of the petition form is set on “auto”, the browser’s
   language will take over. That could be why you see the wrong term “ZIP Code” 
   because the browser’s language is Englisch US.​
 * Here some examples if you use only a petition form:
    Petition form = French, 
   Browser = English > Widget and verification email = French Petition form = auto,
   Browser = French > Widget and verification email = French Petition form = auto,
   Browser = English UK > Widget and verification email = English UK
 * Examples, if you use a petition form with a connected donation form:
    Petition
   form = German and Donation form = English or auto, Browser is English > The widget
   and verification email are using German Petition form = auto, Donation form =
   Engl., Browser = Polish > The widget and the verification email are using Polish
   Petition form = auto, Donation form = auto, Browser = Italian> The widget and
   the verification email are using Italian
 * Pinning the language of the donation form makes only sense if you use a donation
   form separately, for example, for a local donation campaign.
 * I hope that explanation is not too confusing. Still, I hope it helps get your
   petition running in the correct language settings. If you have further questions,
   please feel free to drop me a line.
 * All the best,
    Frank from Civist
 * Ps: I like to point out that you will receive faster responses if you use our
   support channel using the “Civist Support” Button on the left-hand side of our
   plugin. Our Helpdesk guarantees a quick response and makes it easier to convey
   critical information to the technical staff. You will also find some helpful 
   information in our new Helpdesk in the [“Solutions”](https://civist.freshdesk.com/support/solutions)
   section. Thank you very much.
    -  This reply was modified 4 years, 1 month ago by [Civist](https://wordpress.org/support/users/civist/).
 *  Thread Starter [Paddy Duncan](https://wordpress.org/support/users/paddy-duncan/)
 * (@paddy-duncan)
 * [4 years, 1 month ago](https://wordpress.org/support/topic/postal-code-zip-code/#post-15344200)
 * Thanks – the postal code fix worked (just picked “English” instead of “auto” 
   and that did it). Canadians do NOT generally like being confused with Americans.
   We know what zip codes are – but we, like the UK, don’t call them that. 😉 We’re
   not collecting donations, but the terminology is important too, particularly 
   as this is a petition (letter) re: a very local issue and absolutely nothing 
   to do with the US.
 * As I noted, it would really be great if you could add in the ability to change
   the Call to Action text in a future release, as my clients didn’t really want
   to call this a “petition.”
    -  This reply was modified 4 years, 1 month ago by [Paddy Duncan](https://wordpress.org/support/users/paddy-duncan/).

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Postal code/zip code’ is closed to new replies.

 * ![](https://ps.w.org/civist/assets/icon.svg?rev=1711459)
 * [Civist - Petitions and Fundraising](https://wordpress.org/plugins/civist/)
 * [Support Threads](https://wordpress.org/support/plugin/civist/)
 * [Active Topics](https://wordpress.org/support/plugin/civist/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/civist/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/civist/reviews/)

## Tags

 * [settings](https://wordpress.org/support/topic-tag/settings/)

 * 2 replies
 * 2 participants
 * Last reply from: [Paddy Duncan](https://wordpress.org/support/users/paddy-duncan/)
 * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/postal-code-zip-code/#post-15344200)
 * Status: resolved