Support » Plugin: Jetpack by WordPress.com » Post view counter to zero

  • Resolved nicocaldo

    (@nicocaldo)



    I have update Jetpack at 4.5 and all the views counter of my post went to zero
    See the screen

    NB article is from 4 days ago so it’s not cache fault for not updating the views

    • This topic was modified 1 year, 9 months ago by  nicocaldo.
    • This topic was modified 1 year, 9 months ago by  nicocaldo.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    Jetpack itself doesn’t include any option to display the number of views for your posts. Do you use a different plugin to get that data?

    If that other plugin relies on Jetpack Stats to get the number of views, could you tell me more about the plugin so I can run some tests, and could you give me an example of one of your pages where post views were reset so I can take a closer look?

    If you want your site URL to remain private, you can also contact us via this contact form:
    http://jetpack.com/contact-support/

    Thanks!

    Sorry,
    I found out that was an option on 15zine themes the view counter.
    Anyway it doesn’t explains the reset of the counters after jetpack update

    URL site is http://thegroovecartel.com/

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    I don’t see anything wrong with your stats at the moment; they’re recorded properly, for each post.

    I’m not familiar with the 15zine theme though, and since it’s a Premium theme I can’t download it to see how they query and sort data about each post.

    Could you install this little plugin instead, and add the [jp_post_view] shortcode to one of your posts? Let me know what is then displayed with this shortcode.

    Thanks!

    Hey Jeremy,

    I am the developer of 15Zine, and I’ve had some reports from customers saying this has happened. The theme gets the stats by using a simple call to stats_get_csv( ‘postviews’, $args ); with some very simple arguments. It is also uses transients.

    I had a look through the Jetpack changelog and it seems you have changed the stats queries to be done over HTTPS in 4.5, do you think that that could make stat_get_csv() calls from HTTP sites getting security blocked?

    Codetipi

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    The theme gets the stats by using a simple call to stats_get_csv( β€˜postviews’, $args ); with some very simple arguments. It is also uses transients.

    Thanks for the extra details. That explains the issue. You’re doing things right, but we broke stats_get_csv in Jetpack 4.5.

    I had a look through the Jetpack changelog and it seems you have changed the stats queries to be done over HTTPS in 4.5

    That’s indeed what’s causing the issue. We’re looking into it right now.

    @nicocaldo Until the problem is fixed in Jetpack, you can follow the instructions to patch your installation of Jetpack:
    https://wordpress.org/support/topic/popular-posts-not-working-after-update/page/2/#post-8671092

    Fixed with your instructions
    Thanks

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic πŸš€

    I have an update! We narrowed down the issue and we believe we have the problem fixed on our end.

    Give things a few hours to repopulate, but then you should see the widget displaying your top posts and pages properly. Please get back in touch if you still see problems after a few hours.

    Let me know if you have any questions.

    Thanks for your patience!

    Hey Jeremy,

    Just wanted to say thanks for that, customers have confirmed it’s all back to normal πŸ™‚

    Thanks again,

    Codetipi

Viewing 8 replies - 1 through 8 (of 8 total)
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