Thank you for your question. Her user role is Administrator.
@christinenicolelucido
You must have a conflicting plugin installed.
Or Multisite installed ?
Can you verify against the database ?
SELECT wp_users.ID, wp_users.user_nicename
FROM wp_users INNER JOIN wp_usermeta
ON wp_users.ID = wp_usermeta.user_id
WHERE wp_usermeta.meta_key = ‘wp_capabilities’
AND wp_usermeta.meta_value LIKE ‘%administrator%’
Hello @corrinarusso,
Thank you for your response. We do not have Multisite installed. I am going to check for plugins that may be conflicting.
Can you please walk me through how I would verify against the database?
@christinenicolelucido
Do you have any membership plugins installed ? If you run this on the database using Control Panel –> phMyAdmin –> SQL you can see the Admin capabilities :
mysql> select wpd5_users.ID, wpd5_users.user_nicename, wpd5_usermeta.meta_key, wpd5_usermeta.meta_value from wpd5_users inner join wpd5_usermeta on wpd5_users.ID = wpd5_usermeta.user_id where wpd5_usermeta.meta_value like ‘%admini%’;
https://www.siteground.com/tutorials/phpmyadmin/query/
@corrinarusso
I am really appreciative of your quick responses. I apologize, this is not my area of expertise. I input the following:
SELECT wp_users.ID, wp_users.user_nicename
FROM wp_users INNER JOIN wp_usermeta
ON wp_users.ID = wp_usermeta.user_id
WHERE wp_usermeta.meta_key = ‘wp_capabilities’
AND wp_usermeta.meta_value LIKE ‘%administrator%’ LIMIT 0, 25
This is the response I received:
#1064 – You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘%administrator%’ LIMIT 0, 25’ at line 5
Sorry, I forgot to mention that we are using Ultimate Member membership plugin.
@christinenicolelucido
>> I forgot to mention that we are using Ultimate Member
LOL.
This is the most important part!!
Deactivate UM briefly (Co-ordinate with your mate to publish something)
One it is deactivated, see if she can publish properly.
Come back here and let us know the results.
Greetings,
Thank you again for your response. It turned out that it was not UM. After deactivating all plugins, we determined that the Directorist plugin (https://wordpress.org/support/plugin/directorist/) seemed to be the one triggering the issue.
Thanks again for your help!
