• Rock a Robot!

    (@revilo2020de)


    Hello!

    I use the free plan of Icegram and have a campaign for sending post-notifications. So far emails went out about 15 minutes after a new post was published (last one was in June 2023), but today I encountered issues:

    • After publishing a new post, no notification-emails are being sent.
    • A report is created, but if I open it it has a small red marker next to the title saying “inaktiv” (= german “inactive”).
    • The report shows that no subscribers are included and no emails were sent.
    • Additionally if I click on “preview” in the report list, an alert window opens telling me that “an error occured”.

    Sending a test-email from settings works.

    Screenshot of report showing no emails were sent (click to enlarge):

    Screenshot of error-alert (click to enlarge):

    Any ideas on how to fix this?

    Thanks!
    Oliver

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @revilo2020de,

    Thanks for contacting us! We’re happy to support you.

    Could you please let us know which version of the plugin you are currently using? This will help us to understand the issue in better way.

    Thank you!

    Thread Starter Rock a Robot!

    (@revilo2020de)

    @shubhanshukandani Thanks for responding! I use 5.6.21 (06.09.2023). Already tried a rollback to v 5.6.10 (14.06.2023), because the last time the post-notification worked was on June 20, but it didn’t help.

    I’m not aware I installed any other plugins – or even changed any settings on the website / WP-configuration – in the meantime, which could cause a conflict with the mailer.

    I realized that in the reports-section it says “No emails found in queue”. Maybe this helps…

    I guess it has something to do with that red “inaktiv”-marker showing up in the report. Any idea what this means and how it gets there – and how I can activate whatever is inactive? I didn’t find any explanation on this in the forum or the help-section.

    Thread Starter Rock a Robot!

    (@revilo2020de)

    @shubhanshukandani Hello! Any ideas for a solution?

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hello @revilo2020de,

    Sorry for the delay in response.

    The issue seems to be strange! We have a private support channel here. Could you please reach out to us there? Further communication will continue there.

    I will need some more information to understand the issue causing your site. Please mention this thread URL while contacting us.

    Let us know if you have any further queries.

    Thanks a lot!

    Thread Starter Rock a Robot!

    (@revilo2020de)

    @shubhanshukandani Thank you! I just sent a message through the contact-form.

    Plugin Contributor Shubhanshu Kandani

    (@shubhanshukandani)

    Hi @revilo2020de,

    We’ve received it, and we can continue our discussion there. Thanks for the update!

    Hi, this issue is happening to me.

    I use Icegram Express to send new post notifications but I’ve realised that these are not being delivered. When I press “Activate” to activate the campaign, I get a popup saying “Campaign saved successfully”. However, in reality the campaign is not delivered to subscribers.

Viewing 7 replies - 1 through 7 (of 7 total)
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