Plugin Author
Leap13
(@leap13)
Hi @wpcake
Hope you’re having a great day 🙂
First of all, we’re so sorry for any inconvenience you had and we will do our best to get this resolved for you ASAP.
Well, could you please provide a screenshot from widget settings -> Content tab -> Post Options, so I can check further from my end ?
Regards
Plugin Author
Leap13
(@leap13)
Looks weird. Everything seems to be fine. May I ask if you have any different customizations for these posts ? or for the latest post ? This would greatly help us to figure out what is actually happening there.
Regards
Nothing has been customized differently for the posts. The only difference I can think of is that the posts without excerpts are old posts. But I can’t see why that would cause the issue.
Plugin Author
Leap13
(@leap13)
Hi @wpcake
Actually, we have made a couple of changes into our Premium Blog widget, but I believe these changes has nothing to do with the issues you’re having.
So, it would be greatly helpful if you could check again with all the plugins deactivated except Elementor and Premium Add-ons so we can make sure that the issue is not coming from a conflict with another plugin ?
Regards
Hello,
I have deactivated all plugins except Elementor and Premium Add-ons but this has not fixed the issue.
Plugin Author
Leap13
(@leap13)
Hi @wpcake
We just have released a new version of the plugin, so could you please update your version and let me know if the issue is resolved ?
Regards
Hello,
I have updated the plugin. Sadly this has not fixed the issue.
Plugin Author
Leap13
(@leap13)
Hi @wpcake
So sorry to hear that.
Well, I would be so glad to check things from your end, so could you please export posts on your site. This would greatly help us to figure out what is actually happening there ?
Here’s a screenshot for more clarification about posts export.
Regards
Hello, where would you like the xml export sent to?
However I doubt the posts are the problem. I am using the same posts on the default theme template without elementor and the posts are displaying as they should: https://wpcake.com/blog/
The issue only happens when I use the premium add-on plugin: https://wpcake.com/test-page/
Plugin Author
Leap13
(@leap13)
Hi @wpcake
Please send the .xml file to “support@leap13.com” – I believe that the issue is indeed related to the plugin, but we couldn’t reproduce the issue on our end, so checking things from your end would greatly help to figure out what is actually happening there.
Regards
OK thank-you – I have sent the xml
Plugin Author
Leap13
(@leap13)
Hi @wpcake
Our devs team was able to reproduce the issue after importing the XML file and they’re currently working on that 🙂
Regards
Plugin Author
Leap13
(@leap13)
@wpcake Well, this was actually due to an empty spaces left in post Custom Excerpt input field. Here’s a screenshot for more clarification.
So, could you please remove those from your end and let me know if the issue still persists.
On the other hand, a couple of changes were made into the plugin file to prevent such case.
Regards
Wow I would never have got to the bottom of that one!
Thanks very much for your help – really appreciated.
