Possible to install a fresh theme?

Resolved coachingpl
(@coachingpl)

7 months, 1 week ago

I am actually work on a page and use bookly calendar. It was working alright, but with a form I was not using before there are problems in showing the right times. I contacted the support and they found out that there is an issue with my theme. See the details of the help text I received:

“I’ve checked the issue on my side and found that the Bookly form works correctly when switching to a different theme. I also tested it with a clean installation of the OceanWP theme on my local site, and it did not produce any errors.
Could you please confirm if any custom modifications have been made to your theme’s code? I also noticed that when selecting a date, Bookly sends a correct AJAX request with the available dates. However, something in your theme seems to be causing the error.”

I did not make any changes to the theme code. So, is there any chance to refresh the theme without loosing my content?

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Shahin
(@skalanter)

7 months ago

Hello @coachingpl,

Thank you for reaching out.

We need to know the steps to replicate the issue.
Could you please provide us with some screenshots or a short video, along with the live URL and step-by-step images of the errors you encountered? This will help us reproduce the issue outside of your website and investigate it on our end.

You can upload your files using one of the following services:
https://postimages.org
https://imgbb.com
https://loom.com
https://drive.google.com
https://wetransfer.com
https://dropbox.com

Please keep us posted.

Thank you
Best regards

Thread Starter coachingpl
(@coachingpl)

7 months ago

The page I am actually working on is this:

https://coaching-petra-lange.de/btxten-leichter-entscheidungen-treffen/

the video is here:

https://drive.google.com/file/d/17zVaSADk04pazowIxypF1zXEOu3vmKxc/view?usp=sharing

The two pics from the bookly-support, referring to the email-text I was posting earlier:

https://support.booking-wp-plugin.com/attachments/token/K8IqgMLzTV6Npe1G8AjJ3IiDa/?name=screenshot_2eeja.jpg

https://support.booking-wp-plugin.com/attachments/token/L8pofRQcXZyt757oxUug8kdKv/?name=screenshot_un64w.jpg

Shahin
(@skalanter)

7 months ago

Hello @coachingpl,

Thank you for the update.

I tried to reproduce this issue on my side, but I couldn’t find such an issue. We need to reproduce the issue on our end, please tell us how did you setup that shortcode.

In this case, kindly share the following info that could help us understand the issue you described better and hopefully help you resolve it:

1. Detailed explanation of the issue you are experiencing; when did you first notice the problem occurring (after a particular update, using a specific device, etc), as well as the steps of you take that trigger the issue in case the problem is not constantly present on your website, especially on the frontend. You can attach screenshots or a short video of the issue.

2. Explain to us step by step how we can reproduce the issue so we can recreate it somewhere other than your website.

3. To better understand the condition of your website and the issue you are encountering, kindly provide us with your system environment information. To do this, please go to WP Dashboard > Tools > Site Health > Info Tab and click on the button Copy site info to clipboard. You can send the information as code here or upload them to http://pastebin.com/ or https://gist.github.com/ and get an exclusive link: https://i.postimg.cc/fbjtkFyJ/image.png (you can remove your email address from the content).

Please keep us posted.
Thank you,
Best Regards

Thread Starter coachingpl
(@coachingpl)

7 months ago

We could solve it with the bookly-support! Thank you for checking so far!

Viewing 4 replies - 1 through 4 (of 4 total)

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