Title: Possible solution to missing audio player Last modified: August 24, 2016 --- # Possible solution to missing audio player * Resolved [curiousblue](https://wordpress.org/support/users/curiousblue/) * (@curiousblue) * [11 years, 1 month ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/) * Hi Hugh, I had an issue a few weeks ago and I posted it [here](https://wordpress.org/support/topic/download-file-link-redirecting-to-homepage?replies=63). My problem in a nut shell. * When I update SSP past 1.8.3 a few strange things happen. 1.The podcasts no longer play. 2. The audio file path in Podcast Episode Details disappears. 3. The audio player disappears. 4. The download link redirects to a 404. * I have found a solution that works for me. 1. I updated to SSP 1.9.4. 2. I replaced“ class-ssp-frontend.php” from version 1.9.4 with the one from 1.8.3. * Now the podcasts work. The audio file path in Podcast Episode Details are still missing. But the audio player and the download link works as expected. * Any thoughts? Thanks. * [https://wordpress.org/plugins/seriously-simple-podcasting/](https://wordpress.org/plugins/seriously-simple-podcasting/) Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Contributor [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/) * (@hlashbrooke) * [11 years, 1 month ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003205) * That is _**not**_ a good or workable solution here – please do not do that under any circumstances. Replacing a whole file like that could have a lot of unforeseen consequences and is really not a good idea at all in any situation. * If you have a specific issue with the player please open a support ticket and I will assist you with debugging the problem as I have done with plenty of other people. * Thanks, Hugh * Thread Starter [curiousblue](https://wordpress.org/support/users/curiousblue/) * (@curiousblue) * [11 years, 1 month ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003247) * Ok thanks. * Thread Starter [curiousblue](https://wordpress.org/support/users/curiousblue/) * (@curiousblue) * [10 years, 7 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003389) * Hi I have an update. I have been working with my host “Wp-Engine” to come up with a solution. We have created a test site and are still having an issue with SSP. What we have done. * 1. Created a testing site with our current Theme and Version 1.8.2 of SSp. 2. Upgraded SSP to 1.11.3 on the testing site with our current theme. The audio file will not play, and the download links returns with a 404 error. 3. I have re saved the permalink settings and re uploaded the audio file a few times. * Below is the host’s question. * The issue is actually due to the player attempting to load the media file from the wrong URL path. * 08/Oct/2015:13:26:27 +0000|v1|66.162.212.19|aeacitstest.wpengine.com|404|564|- |-|0.000|GET /podcast-download/16282/ridiculous-part-5.mp3 * It appears to be using the post ID to load the file, instead of the actual file path: wp-content/uploads/2015/09/09-13-15_Ridiculous_Pt5 I do see that the pod cast has quite a bit of rewrite rules in place and it appears to be how the player functions but it seems that something is incorrect with the settings. Did you make any changes to this in order to get the player to load correctly? Given that this is a core functionality of the plugin, I am not sure exactly what needs to be changed in order to get it to load the correct path for the file. If you mention the above to the plugin developer, they should be able to get you fixed up. I know everything was working correctly before the update to the plugin so something regarding the update messed with the link structure. * Thanks * Plugin Contributor [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/) * (@hlashbrooke) * [10 years, 6 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003390) * Just an FYI – I am working closely with WP Engine to get this fixed as it seems to only be an issue for people hosted with them. Once we have a solution I will respond on here. * Thread Starter [curiousblue](https://wordpress.org/support/users/curiousblue/) * (@curiousblue) * [10 years, 6 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003391) * Hugh, Thank you. I will keep an eye out. * Plugin Contributor [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/) * (@hlashbrooke) * [10 years, 6 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003394) * You’ll be pleased to know that I have worked with WP Engine and they have a fix for this exact problem. Have a look at this new guide to see what you need to do: [http://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/](http://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/) 🙂 * Thread Starter [curiousblue](https://wordpress.org/support/users/curiousblue/) * (@curiousblue) * [10 years, 6 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003395) * Hugh, Thank you!! * I have send the request to WP-Engine. Once the fix has been applied I will confirm and let you know. * Again thank you for your patience and support with this. * [MTM2015](https://wordpress.org/support/users/mtm2015/) * (@mtm2015) * [10 years, 4 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003398) * Hi, * I have exactly this same problem on Bluehost. Can you advise on what the solution is? * Many thanks. * Plugin Contributor [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/) * (@hlashbrooke) * [10 years, 3 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003399) * My recommendation would be to check with Bluehost if they are running Nginx and, if they are, direct them to [this document](http://www.seriouslysimplepodcasting.com/documentation/podcast-audio-will-not-play-anywhere/) and ask if they can assist you. Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Possible solution to missing audio player’ is closed to new replies. * ![](https://ps.w.org/seriously-simple-podcasting/assets/icon-256x256.png?rev= 970355) * [Seriously Simple Podcasting](https://wordpress.org/plugins/seriously-simple-podcasting/) * [Support Threads](https://wordpress.org/support/plugin/seriously-simple-podcasting/) * [Active Topics](https://wordpress.org/support/plugin/seriously-simple-podcasting/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/seriously-simple-podcasting/unresolved/) * [Reviews](https://wordpress.org/support/plugin/seriously-simple-podcasting/reviews/) * 9 replies * 3 participants * Last reply from: [Hugh Lashbrooke](https://wordpress.org/support/users/hlashbrooke/) * Last activity: [10 years, 3 months ago](https://wordpress.org/support/topic/possible-solution-to-missing-audio-player/#post-6003399) * Status: resolved