Title: Possible plug in problem
Last modified: April 10, 2018

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# Possible plug in problem

 *  [chall57444](https://wordpress.org/support/users/chall57444/)
 * (@chall57444)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/)
 * Unable to load site. Have been told I may need to roll back a plug in. No idea
   what this means! Can anyone help please?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fpossible-plug-in-problem%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 7 replies - 1 through 7 (of 7 total)

 *  [helldog2018](https://wordpress.org/support/users/helldog2018/)
 * (@helldog2018)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10165980)
 * Hi [@chall57444](https://wordpress.org/support/users/chall57444/),
 * There is a possibility an error is occuring because of a just installed plug-
   in.
    To roll back a plug-in is to disable and delete the plug-in, you can do 
   this via FTP.
 * Login into FTP and go to wp-content/plugins find the folder which is being used
   for the plug-in. Change the name of the folder with _OLD at the end.
    This will
   disable the plug-in being used, test the website if it runs normal again.
 *  Thread Starter [chall57444](https://wordpress.org/support/users/chall57444/)
 * (@chall57444)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10166005)
 * Thanks for your reply. I’ll pass it on to my daughter as it’s all a bit beyond
   me!
 *  [digbymaass](https://wordpress.org/support/users/digbymaass/)
 * (@digbymaass)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10177238)
 * There is a plugin available that will roll back plugins to a previous version.
   Sometimes an update to a plugin can cause problems. Just go to the admin page‘
   Installed Plugins’ and search for WP Rollback in ‘Add New’
 * It’s not really a long term solution though!
 *  Thread Starter [chall57444](https://wordpress.org/support/users/chall57444/)
 * (@chall57444)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10177332)
 * Thanks so much for this. I’ll give it a try later today. Much appreciated.
 *  Thread Starter [chall57444](https://wordpress.org/support/users/chall57444/)
 * (@chall57444)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10180840)
 * Just installed the plug-in and rolled back. Hasn’t helped I’m afraid. Any more
   ideas or help will be much appreciated.
 * _[ Removed unneeded link ]_
 *  [helldog2018](https://wordpress.org/support/users/helldog2018/)
 * (@helldog2018)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10181080)
 * Enable wp_debug in wp-config.php and see if an error is showing up on the website.
 * Info on how to enable debug: [https://codex.wordpress.org/Debugging_in_WordPress](https://codex.wordpress.org/Debugging_in_WordPress)
 *  Thread Starter [chall57444](https://wordpress.org/support/users/chall57444/)
 * (@chall57444)
 * [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10181099)
 * Many thanks for your help. I’ll ask my daughter to have a look at this as it’s
   a bit beyond me! 😳

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Possible plug in problem’ is closed to new replies.

## Tags

 * [disable plugin](https://wordpress.org/support/topic-tag/disable-plugin/)
 * [ftp](https://wordpress.org/support/topic-tag/ftp/)

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 7 replies
 * 3 participants
 * Last reply from: [chall57444](https://wordpress.org/support/users/chall57444/)
 * Last activity: [8 years, 1 month ago](https://wordpress.org/support/topic/possible-plug-in-problem/#post-10181099)
 * Status: not resolved

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