possible issues

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Author Addonify

    (@addonify)

    1 year, 5 months ago

    Dear @visionoptika

    Thank you for reporting an issue. We have acknowledged the bugs and the issue ticket has been assigned to our dev team.

    We will be releasing an update with the fix very soon.

    Best regards,

    Addonify team

    Plugin Author Addonify

    (@addonify)

    1 year, 5 months ago

    Hello @visionoptika

    Hope you are doing well.

    We just released an update v1.0.9 & it should fix the issue with perfect scroll.

    Regarding the shopping meter threshold amount calculation, we assume the problem is caused due to the discount coupon. We have added an option called “Calculate threshold amount including discount” in general settings https://prnt.sc/r–XNjF7hvY0. Please enable it & give it a try. If this does not fix the issue, you might be using any WooCommerce third-party plugin that somehow modifies the cart price. Do let us know the plugin name so we can check the compatibility with our plugin.

    Looking forward.

    Thread Starter Leonidas

    (@visionoptika)

    1 year, 5 months ago

    Hello,

    The last update make things better but didn’t solved the issue with the shopping meter calculations. First of all since my product has a discount I activated the new option https://prnt.sc/BDLX0Ipt5YKR. Then I repeated the same steps like before. Now I see the amount 60,48 (before was €60.483871) https://prnt.sc/Xj9Ay5mGUXdR but again the calculations are wrong! The threshold amount is 100euros. So the correct amount should be 51 Euros (100-49=51). This is the correct calculation not 60,48. Keep in my that all the product prices includes the tax. Maybe the problem is there.

    Waiting for your reply

    Thread Starter Leonidas

    (@visionoptika)

    1 year, 5 months ago

    I also want to add that I made the previous test only with those plugins enabled https://prnt.sc/R91kyXeNhyyR and the theme I use is Kadence

    Plugin Author Addonify

    (@addonify)

    1 year, 5 months ago

    Hi @visionoptika,

    We had released an update yesterday. The update now addresses the issue caused by the tax. Did you check it?

    Let us know, if the issue is not fixed.

    Best regards.

    Thread Starter Leonidas

    (@visionoptika)

    1 year, 5 months ago

    Hello,

    yes the new version fix the calculation issue.

    I noticed another bug. It has to do with the shipping calculator

    When I am using the calculator inside the cart page I am able to input a new address. This is not possible inside the mini cart. I always see the message ‘Enter your address to view shipping options.’

    Thread Starter Leonidas

    (@visionoptika)

    1 year, 4 months ago

    Hello

    did you checked my previous email?

    Plugin Author Addonify

    (@addonify)

    1 year, 4 months ago

    Hi @visionoptika

    Sorry, we were not able to understand the problem that you are trying to explain about shipping calculator.

    Can we please have a video?

    Thread Starter Leonidas

    (@visionoptika)

    1 year, 4 months ago

    Hello

    I recorded two videos.

    1. Inside the cart page. https://screenpal.com/watch/c0fqYBVzQFT . In this example I changed the state and the city. As you see the system updated the new address .
    2. I tried to do the same using the shipping calculator inside the mini cart. https://screenpal.com/watch/c0fqYKVzQY3. As you see nothing happens. I always see the same message ‘Enter your address to view shipping options.’ although I already did. Normally I should see the new address like it happens inside the cart page.
    Plugin Author Addonify

    (@addonify)

    1 year, 4 months ago

    Hello,

    I just tried replicating the issue that you reported but I couldn’t reproduce it https://prnt.sc/SkwPOX8a5oGD.

    Can you please share your website URL?

    Thread Starter Leonidas

    (@visionoptika)

    1 year, 4 months ago

    Hello

    I don’t want to share my URL in this forum, Is it posiible to do it in private?

    Plugin Author Addonify

    (@addonify)

    1 year, 4 months ago

    Hello,

    Please email us at addonify [@] gmail [dot] com

    • This reply was modified 1 year, 4 months ago by Addonify.
Viewing 12 replies - 1 through 12 (of 12 total)
  • The topic ‘possible issues’ is closed to new replies.