Support » Plugin: Events Manager » Possible Bug re 'Events Approved' Email

  • Resolved RetroTorque



    Thought I’d better let you know about something I’ve just noticed whilst testing my front-end events submission form.

    I’ve set things up to allow anonymous submissions. (My ‘Guest Default User’ is one of my BP admin profiles.)

    I submitted an event using a fake name + real spare email address. (As admin, I then ‘approved’ the event.)

    In the role of the fake person, when I received the ‘Event approved email’, it was addressed to the Guest Default User.

    This is the template I’m using for the Event approved email:


    Your event #_EVENTNAME on #_EVENTDATES has been approved.

    You can view your event here: #_EVENTURL

    #_CONTACTNAME – in this case, this should have been the fake name I set up – not the Guest Default User. Everything else about the email was correct.

    (It got sent to the spare email adderess of the fake person, not my real admin address, so this aspect was correct.)


Viewing 6 replies - 1 through 6 (of 6 total)
  • Just tested this again to make sure I hadn’t done something strange.

    I did notice that when I went in to approve the event, in the back-end, the ‘Anonymous Submitter Info’ was showing correctly (as the pretend/fake person).

    I still received an email addressed to my Guest Default User (my admin) though.

    Plugin Support angelo_nwl


    sorry for the confusions but what is happening is approved emails still get send to the Guest default user which you don’t want to happen, is this correct?

    Just checking, but are you sure that’s the case, Angelo?

    In both test cases, I entered two made-up email addresses on the front-end event submission form.

    As these two addresses don’t exist, I received them into my general ‘catch-all’ account. They’re definitely not addressed to the Guest Default User, they’re address to ‘’ and ‘’.

    Plugin Support caimin_nwl


    NetWebLogic Support

    Sorry, I’m a bit confused. Those two email addresses were ones you used as emails when you made the test bookings?

    I think Angelo is referring to the event confirmation emails that are sent to event admins.

    Oh okay, just to clarify. I’m talking about the email that gets sent out when admin approves (publishes) the event.

    The email gets sent to the person who originally submitted the details to let them know their event submission has been approved – but it’s addressed:

    Dear “Guest Default User” (whatever that’s set to)

    The email template has:


    Which I think is correct. So it seems that the #_CONTACTNAME is set to pickup the wrong name – the guest default user, not event-submitter.


    Do you allow anonymous event submissions? If so, those submissions are attached to a user account and it’s that user account from which the name will be pulled.

    If you don’t want the e-mail to look like that you have two options;
    1. Remove #_CONTACTNAME from the email
    2. Require registration for event submissions


Viewing 6 replies - 1 through 6 (of 6 total)
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