Support » Plugin: WooCommerce » Possible Bug: Duplicate Buy Now Buttons

  • Resolved ostinatofreak

    (@ostinatofreak)


    I’m really hoping someone can tell me why there are two “buy now” buttons and two ” – or – ” dividers on all of my product listings? I’ve looked at the product page and searched around various settings, but for the life of me I can’t find anything that seems like it would cause this.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Juan G. woo-hc

    (@judagutor)

    Hi @ostinatofreak!

    I checked your site and couldn’t find the two buy buttons or dividers you mentioned.

    But by reading your case, it seems that this could be related to a conflict with your theme or with another plugin.

    To be sure, please perform a conflict test by temporarily switching your theme back to Storefront, disabling all plugins except WooCommerce and repeating the action that is causing the problem. If that solves it, then re-enable all plugins one-by-one, until you find the one creating the conflict.

    You can find a more detailed explanation on how to do a conflict test here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

    I hope this helps!

    Thread Starter ostinatofreak

    (@ostinatofreak)

    Wow, your response really surprised me. A conflict problem is on the server, not on my computer. I knew that this problem would have to show similar results in all browsers if it were a conflict problem, so I checked out the website using both Edge and Firefox. Sure enough, the problem was not there with Edge and Firefox.

    It appears this is some kind of problem with the Opera web browser. I’ve been using it for years and years – by far my favorite browser (seems to do everything other browsers do), and this is the one time I’ve finally encountered a problem with any website. I just reported it to the Opera team.

    Having said that, I found the relevant code. It appears that embedded within a <form> element, there are <div> and <p> elements. I thought the <form> tag was pretty specific to the point where it’s improper to put anything else like that inside of it, if I remember correctly. If this ends up being improper HTML, I’m hoping WooCommerce can add that to their next update – clean the code of affected product pages. If it’s happening to my basic site which I’ve only accessed through the standard interface that WooCommerce / Storefront provides me (it’s not like I ever added the code myself), it seems to me that this is most likely affecting others as well. Even if it’s affecting a lot of pages out there, it would likely go undetected and unreported for the vast majority of users it affects, since not many people use Opera compared to Chrome/Edge/Firefox. (And even if it only affects 1% of all WooCommerce sites, that’s still a lot of sites.)

    Plugin Support Joash (a11n)

    (@joashrajin)

    Hi @ostinatofreak πŸ‘‹

    I took a look at your site using Opera 82 on Desktop, but cannot seem to replicate the issue you mentioned, as shown in this screen recording: https://d.pr/v/tOMf5p

    Am I missing something here? If so, could you please share a screenshot of what you’re seeing and let me know what version of Opera you are using? You can use snipboard.io for sharing screenshots.

    I also suggest testing in an Incognito/Private browser.

    Thanks!

    Thread Starter ostinatofreak

    (@ostinatofreak)

    Here is a link to a video showing the issue (Opera version 82.0.4227.33).

    Plugin Support Igor H woo-hc

    (@ihereira)

    Hi there,

    I’m sorry to hear about what happened,

    I tested on my end using an incognito window and couldn’t reproduce the issue.

    To check this much better, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select β€œGet system report” and then β€œCopy for support”.Β  Be sure to paste it here in your response.

    Thread Starter ostinatofreak

    (@ostinatofreak)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.orangenote.io
    Site address (URL): https://www.orangenote.io
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    REST API Version: βœ” 6.0.0
    WC Blocks Version: βœ” 6.3.3
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    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
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    WC Database Prefix: wp_
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    attachment: 74
    custom_css: 1
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    edd_payment: 1
    feedback: 91
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    Secure connection (HTTPS): βœ”
    Hide errors from visitors: βœ”
    
    ### Active Plugins (24) ###
    
    WP fail2ban: by Charles Lecklider – 4.3.0.9
    Add From Server: by Dion Hulse – 3.4.5
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    ### Inactive Plugins (0) ###
    
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    API Enabled: βœ”
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    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
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    simple (simple)
    subscription (subscription)
    variable (variable)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: βœ”
    
    ### WC Pages ###
    
    Shop base: #118 - /shop/
    Cart: #120 - /cart/
    Checkout: #122 - /checkout-2/
    My account: #124 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.9.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: βœ”
    
    ### Templates ###
    
    Overrides: –
    
    ### Subscriptions ###
    
    WCS_DEBUG: βœ” No
    Subscriptions Mode: βœ” Live
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    Subscription Statuses: –
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    Active Product Key: ❌ No
    
    ### Store Setup ###
    
    Country / State: United States (US) β€” Nevada
    
    ### Payment Gateway Support ###
    
    WooCommerce Payments: products
    refunds
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
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    add_payment_method
    
    PayPal Checkout: products
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    Stripe: products
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    Onboarded: –
    Shop country code: US
    WooCommerce currency supported: βœ”
    PayPal card processing available in country: βœ”
    Pay Later messaging available in country: βœ”
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    Vault enabled: –
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    Connected to WPCOM: Yes
    Blog ID: 139864478
    Account ID: acct_1ImYdc2EzoTDAUtJ
    
    ### Action Scheduler ###
    
    Complete: 706
    Oldest: 2021-12-02 07:58:35 +0000
    Newest: 2021-12-22 04:25:04 +0000
    
    Pending: 4
    Oldest: -0001-11-30 00:00:00 +0000
    Newest: 2021-12-26 11:18:38 +0000
    
    ### Status report information ###
    
    Generated at: 2021-12-22 04:25:07 +00:00
    
    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @ostinatofreak

    Thanks for sharing the system status.

    I have Opera installed on my PC but I could not replicate the behavior either. Has anyone else, who is also using Opera, reported this to you? Is there a way to ascertain whether the issue is not specific to your system only?

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    We haven’t heard back from you in a while, so I’m marking this thread as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Possible Bug: Duplicate Buy Now Buttons’ is closed to new replies.