Support » Plugin: W3 Total Cache » Positive Stories? Successful upgrades?

  • Resolved chipcopeland


    While I see a ton of negative feedback on this support forum, I have seen hardly any success stories in upgrading the plugin.

    Has anyone upgraded without any issues?

    If you have had a bad experience can you let us know who’s hosting your site? At least then those of us using a specific hosting company could be aware of any issues that might occur when upgrading.

    It appears to me that only a small fraction of users may be having problems and it might be due to improper server configuration.

Viewing 15 replies - 1 through 15 (of 15 total)
  • Moderator Jan Dembowski


    Brute Squad and Volunteer Moderator

    While I see a ton of negative feedback on this support forum, I have seen hardly any success stories in upgrading the plugin.

    Do people normally report on a support forum when there isn’t a problem? 😉

    Rather than attempt to gather that information in this thread I suggest that if you do have a problem then report it as your own thread. W3TC is a complicated plugin and while you believe that the host is or may be an issue please leave that determination to the plugin author.

    Positive experiences by users can also be an indication of what is working. I don’t have a problem because I haven’t upgraded yet but I’m checking in after 4 days to see if the issues plaguing this important release are resolved yet.

    I want to know every side of the story, hence my question to other users (including the plugin author) out there.

    Thanks for making me feel unwelcome Jan.

    If you guys think this is a small issue by a small subset of users think again. You are marked as broken on your plugin page. over 61 people. You have many posts every day about this issue. Maybe your paid enterprise clients can get around it with your help but if you don’t share what you are doing to fix it. You are going to lose your install base to other caching plugins and that install base will take their enterprise clients with them.

    I too believe that my problems are from server configuration. I don’t think my server is configured *wrong* but something about the way my server is configured and the way the w3tc uses the FS API is not getting along. WP has no problem installing plugins using the same API

    I believe that the problems lies in a thrown exception during the SETUP class on the w3tc cache admin page. w3tc goes through a self test to make sure the files it uses in cache directory are the right permissions. To do this is creates a test_dir and a test_file.

    The test_dir is created just fine on my server therefore the test_file should work in a dir created by the plugin.

    I would test further but I have to go live with the site very soon and need a solution that works!

    I believe the problem may lie in how cpanel configures the apahce server by default. there is the user Apache:Apache and then the user Webuser:psagroup (not exactly that) Then php is configured to SuExec as Webuser.. but when files are created they are created by apache:apache.

    Btw the plugins operates normally when I manually install everything and the set the right permissions but i am still presented with errors.. I think the errors are from the testing portion. (the test fails but the plugin otherwise CAN use the files.

    Thank you for your constructive response exbm, that’s the kind of info I was looking for.

    Are you using a shared host, private, or VPS hosting?

    And by no means do I think this is only affecting a small group of folks out there.

    I use a VPS, that has Centos and Cpanel.

    sweet, I think I’ll wait through the weekend to see if there’s any new movement.

    thanks exbm

    Moderator Jan Dembowski


    Brute Squad and Volunteer Moderator

    Thanks for making me feel unwelcome Jan.

    That was not my intention and I’m sorry you misunderstood me. Let’s start over from the top.

    Just so we’re clear perhaps you should begin by giving the forum welcome a read.

    This is also good reading.

    Especially this part that says

    The forums are not chat rooms

    It is very difficult to hold a ‘conversation’ in a forum setting and the forums are not the appropriate place for starting topics unrelated to support issues.

    If you have an actual problem then yes please by all means post your question and provide information so that other volunteers such as yourself may assist.

    Please note that I am not trying to wind you up and before you react please read what I have posted above.

    If you want to gather information or just hold a conversation then this topic may get closed as not being productive. That’s not been decided and I’m not closing this topic but if it becomes an unproductive complaint list (and these often do) then it will be shut down.

    Just please stick to the rules of this support forum and you’ll do fine.

    I run 2 VPS servers with cPanal and the latest update of W3 Total Cache was a nightmare. Sorry, but that’s the truth.

    With the latest upgrade, our YSlow scores dropped from B’s to D’s, our Google Page Speed scores dropped from low 90’s to 70’s and our Pingdom scores dropped high 80’s and low 90’s to 60’s

    We went back to and everything is back to normal, running smoothly again and our scores are back where they were before the upgrade.

    I have a site on dreamhost that upgraded to .26 and .27 with no issue. Not sure if I’ll go to .28 until I read others’ experience.

    Thanks for the responses folks.

    This kind of info is relevant information since we all have different setups.

    I had to uninstall the plugin and clear the .htaccess completely to get my sites up and running again. After that I reinstalled w3tc and now everything is running again.

    steupz – .28 is working well for folks on DreamHost. I’ve only caught a couple people having issues, and most of them were conflicts with other plugins.

    It is not working at all … even the Backend has issues after the upgrade, even with proper uninstall.

    WordPress Multisite 3.5.1
    CentOS -> Parallels -> Apache

    I’ve got to a point where everything is working ok, but I had to develop kind of a “recipe” that works in my hosting…the only thing that I’m suspicious is the amount of disk W3CTC is eating. After a few days it was using 1.1 GB, and clearing cache took several attempts and overall was a pain in the ass.

    My server is running CentOS & Apache, and WordPress is 3.5.1.

    This is an incredibly helpful thread — thanks so much for posting the question chipcopeland and for almost everyone else’s constructive posts. Glad I found it via search….

    Your post is the essence of support….help doesn’t need to come only after a problem.

Viewing 15 replies - 1 through 15 (of 15 total)
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