Support » Plugin: Starfish Review Generation & Marketing for WordPress » positive response headline doesnt replace {destination-name} with anything

  • Resolved aizas5544

    (@aizas5544)


    When they click the thumbs up icon it takes them to the page where they can submit their review. But it says “Excellent! Please Rate us 5-stars on {destination-name}”. How do I make it replace {destination-name} with something else? Or remove it altogether.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Matt

    (@silvercolt45)

    Thank you for reaching out to us. I am sorry you are experiencing an expected behavior. Can you answer a few questions for me?

    1) Are you using the Free or Premium version of the plugin?
    2) What version of the plugin do you have activated?
    3) Is this a multi-destination or single-destination funnel?
    4) Is this a funnel displayed using the shortcode (premium only)?
    5) Does your funnel have a Title?
    6) Make sure the “Review Prompt” field on the funnel is reflecting what you are expecting. This field does not support shortcodes (i.e. {destination-name})

    Having the same exact trouble, Matt.

    1) Free version
    2) v 2.1.5
    3) Single destination
    4) No (free)
    5) Yes, funnel is titled “Funnel”
    6) Review prompt field is grayed out (a premium feature). Currently contains:
    <h3>Excellent! Please Rate us 5-stars on {destination-name}</h3> ... and leave a helpful review

    If 6 as you say does not support shortcodes, then I do not know why ‘destination-name’ is in there as a default. This can’t be edited by me.

    So how do I get ‘destination-name’ shortcode to show “Google” as that’s the review link I’m using in the Review Destination field.

    The free version appears to be crippled far more than really necessary.

    Plugin Author Matt

    (@silvercolt45)

    Thank you for your response to these questions. Looks like you have an older version of the default option for the Review Prompt before it was revamped. I apologize for the inconvenience.

    We will prepare a new patched version which gets this default value in existing installation updated.

    Keep an eye out for a new version over the weekend.

    Plugin Author Matt

    (@silvercolt45)

    @pracko This issue has been resolved and available in our recent release of version 2.2.0. We appreciate your patience and continued support with Starfish Reviews!

    Please let us know if you experience any further issues, or have additional questions.

Viewing 4 replies - 1 through 4 (of 4 total)
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