Support » Plugin: StagTools » Portfolio items not listed

  • Resolved groenhans

    (@groenhans)


    Hi,

    I’ve been using Stag Tools for a while in the Doctype theme. I have 6 Portfolio items, which seem to have gone missing all of a sudden. IN the backend the post count shows (6), but nothing is listed.- They don’t show in the front end either 🙁
    What could be the problem here?

    Many thanks in advance,

    Hans Groen

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Plugin Author Ram Ratan Maurya

    (@mauryaratan)

    Hey!

    Could you try going to Settings > Permalinks and saving the settings again? That should flush the permalinks in case of posts are showing up.

    Let me know how it goes. Thanks.

    groenhans

    (@groenhans)

    Hi,

    thanks for your reply!
    I’ve already tried this several times, next to lots of other things (deactivated plugins et cetera). Problem is still there, I don’t understand what could possibly be the problem…:-(

    Hans

    Plugin Author Ram Ratan Maurya

    (@mauryaratan)

    I see. Could you please tell me what do you see when you go to the single page? Also, if possible please provide the link to the single page of said post type.

    Thanks.

    Hi,

    this would be an axample of a single post (for the CPT portfolio):
    http://www.amsterdammarimbaweekend.nl/portfolio/tatiana-koleva/

    These just show a blank page.

    Thank you!

    Plugin Author Ram Ratan Maurya

    (@mauryaratan)

    Hello again,

    Thanks for providing the URL. Upon inspecting the page there seems to be an error coming from the theme, not the plugin, as the code in page source breaks before it could the plugin parts. If you have access to error logs, please check for the error details there.

    I also noticed you’re using one of our themes but is very outdated. Could you please consider upgrading your theme copy to the latest version? Either way, since this is not related to plugin but theme, please take this issue to our theme support.

    OK, thank you.

    I can’t seem to update the theme, probably because it was a free version back then…

    So if I understand correctly, to only way to be able to solve this problem, is to get the latest version of the theme?

    Thanks so much for your help

    Hans

    Plugin Author Ram Ratan Maurya

    (@mauryaratan)

    That’s true I’m afraid. Since the theme copy is too old, it might not be compatible with the latest version of WordPress or the StagTools plugin.

    OK, thanks for your help anyway!

    Greets,

    Hans

    Hi again,

    I want to upgrade the Doctype theme to the latest version, hoping this will solve my problems with the disappearing portfolio items… Where should I purchase it and how do I upgrade the existing (free) theme version? Per FTP?

    Thanks in advance!

    Hans

    Plugin Author Ram Ratan Maurya

    (@mauryaratan)

    Hi there,

    You can purchase it from ThemeForest, and once you do, so delete the old theme copy and upload the one manually over FTP or under WordPress dashboard. If you have any further questions, please create a ticket at our premium support.

    Thanks.

    OK, thanks!
    So deactiviating isn’t enough, I should delete the old theme copy?

    Cheers,

    Hans

    Fuck…I got redirected wrongly on the themeforest site and I didn’t pay attention…I paid for ‘Forest’ theme…I need Doctype…:-(

    How can we fix this?

    Plugin Author Ram Ratan Maurya

    (@mauryaratan)

    Hi!

    This support forum is for StagTools specific, please consider contacting through https://codestag.com for any questions.

    No worries with purchase though, submit a refund request and we’ll process it 🙂

    OK great…thanks.

    I just requested it with Envato..

    Thank you!

    Hans

Viewing 14 replies - 1 through 14 (of 14 total)
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