portal doesn't recognize log-in attempt (2 posts)

  1. elephante
    Posted 5 years ago #

    I am new to WordPress, but I've made it as far as getting some things up on the platform and installing a new theme. I had some FTP issues which I have since resolved, but now I am trying to log in and it's not recognizing my log-in information to get me to the dashboard. It just refreshes the log-in portal each time, not even telling me if my password is wrong (which I know it isn't). Plus, I've gone through to change my password and it STILL doesn't let me log in, but keeps refreshing the same page. What is going on???

  2. esmi
    Forum Moderator
    Posted 5 years ago #

    - switching to the Twenty Ten theme by renaming your current theme's folder in wp-content/themes using FTP or whatever file management application your host provides.

    - resetting the plugins folder by FTP or phpMyAdmin.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress.

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