Support » Plugin: Exit Popup » Popups don’t obey cookie – conflict?

  • Tried to work with developer to resolve likely cacheing / conflict issue, but he didn’t look at the problem during hours we turned the popup on, even though he said he was ready to look at it. My client couldn’t tolerate their customers being bombarded with constant popups for an entire day.

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  • Plugin Contributor nimonogi

    (@nimonogi)

    1. You should refer to your hosting provider for caching issues. I’m not responsible for your custom caching mechanisms.

    2. You are getting the work I’m providing for Free and you Charge money for it. Then you expect me to resolve problems related to your hosting enviroment or else you will leave me a negative feedback.

    YOU SHOULD BE ASHAMED OF YOURSELF.

    • This reply was modified 3 years, 9 months ago by nimonogi.

    I attempted to resolve the problem directly with you. I provided the opportunity for you to debug an issue that may affect other people using your plugin. I waited as long as I could for you after you said you would look at it, inconveniencing my client and their customers to give you time to evaluate the problem.

    If you had communicated with me and asked me to give you more time or provided a timeframe or asked me to work with you in some other way or otherwise provided a status update, I would have been happy to work with you, but I heard nothing from you until you eventually said you were unwilling to look at it. Only then did I post a review. Even if you had written something such as, “I’m sorry you’re having trouble; it’s likely that either your caching plugin or your hosting cache is causing the issue, but I just don’t have time to look at it right now. You might try disabling them and testing it yourself.”, then I would have better understood the likely issue, and could have continued testing (and possibly posting a solution for you that would be helpful for others.)

    I took a chance on a relatively new plugin that is lightweight and promised exactly what we needed, but now we will need to look elsewhere. I gave you 1 star so others could know that you are not willing to work with this type of problem, should they experience it. Since hosting companies are increasingly providing caching, I anticipate others will experience this issue, which affects the usefulness of this plugin.

    Plugin Contributor nimonogi

    (@nimonogi)

    As I can see, you are testing other plugins and you are still facing the same issue.
    Hopefully, now you will understand that the problem is not with our plugins but with your hosting configuration.

    Also, if you needed more help, since you are obviously an amateur webmaster, you could ask for it instead of blackmailing with negative feedbacks.

    Plugin Contributor nimonogi

    (@nimonogi)

    I’ve just commit an update (v1.5). Have a look and let me know if it works for you.

    Plugin Contributor nimonogi

    (@nimonogi)

    As per the following thread caching issue has been resolved: https://wordpress.org/support/topic/how-to-stop-plugin-being-cached

Viewing 5 replies - 1 through 5 (of 5 total)
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