Support » Plugin: Popup Maker - Popup Forms, Opt-ins & More » Popup with Ninja form closing before success message is shown.

  • Resolved Greg Robertson

    (@517design)


    I have a popup that is triggered with a “Click Open” button. In the popup I have a simple Ninja Form contact form with 7 fields that is opened by a popup. The user fills out the fields hits the submit button (the text reads Get 15% Off Now!) and the popup closes. The user has to re-click the popup to see the test message. It used to work where the popup stays open after the form was submitted and the success message showed, now it does not. Please advise. Thank you

    Note: I have contacted Ninja Forms too

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author danieliser

    (@danieliser)

    @517design – Please retest with the latest version. Otherwise, there is an obscure issue we can’t duplicate to fix with click overlay to close and the NF form submits button.

    Trying to work that one out but can’t get it to break on our testing, so no way to know if any potential changes would fix it.

    Is there an update for this? I am experiencing the same issue trying to use Ninja Forms and adding Close Popup and setting the time to a range from 5-20 seconds, but the popup just closes instantly.

    Plugin Author danieliser

    (@danieliser)

    @flyingvgroup – We have narrowed it to only occurring if you have click overlay to close enabled, but even then we can’t duplicate it reliably to resolve it completely for each of the handful of reports.

    Hope that helps.

Viewing 3 replies - 1 through 3 (of 3 total)
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