popup will not popup ‘on-click’, via custom css

  • Resolved The Open Market

    (@jhutson323)


    1 year, 11 months ago

    Hi!

    I created a “Report an issue with this listing or seller.” link on all of my product pages that successfully shows up when the “Events” are set to load the popup “on load”.

    But, when I set the event to trigger when the link is clicked by using custom css, nothing happens. I’ve tried several different elements on the page, but couldn’t get anything out of it.

    I know the CSS is correct, but I’m getting nowhere.

    Thanks for taking the time!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jawada

    (@jawada)

    1 year, 11 months ago

    Hi @jhutson323

    We are sorry to hear that you are having this issue. I have just checked it on my end and it works as expected. We might need additional information to investigate and address this issue.

    We kindly ask you to reach out to us directly for support. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

    Thread Starter The Open Market

    (@jhutson323)

    1 year, 11 months ago

    you checked the issue on my website, or you checked the issue on another website?

    I’ve tried several different devices and browsers and user statuses, but was not able to get this to work on my site. I’m contacting the help desk now. Thanks!

    Thread Starter The Open Market

    (@jhutson323)

    1 year, 10 months ago

    It’s been 17 days, and no response…

    Plugin Support Jawada

    (@jawada)

    1 year, 8 months ago

    Hello @jhutson323

    Have you had a chance to contact support for this issue or tried it with an updated version of the plugin? The easiest way to get an issue resolved within 24 hours is our dedicated support forum.

    We kindly ask you to reach out to us directly for support. You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Regards

    Plugin Support Jawada

    (@jawada)

    1 year, 6 months ago

    Hello @jhutson323 ,

    I wanted to follow up on the issue you were experiencing. Were you able to update your plugin to the latest version? Since I haven’t heard from you in over two weeks, I’ll go ahead and mark this thread as resolved. However, if you have any further questions or need assistance, please don’t hesitate to reach out to our dedicated support team.

    You can visit the following link, https://help.popup-builder.com/en/, where you will find options to chat with us or send an email. Our team is available to assist you and will gladly address any concerns you may have.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)

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